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- Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements.
- Coordinates utility services with any City service provider.
- Answers utility customer inquiries, resolves service/usage discrepancies.
- Accepts and processes utility payments over the telephone and at our business counter.
- Prepares field service orders and updates the customer information system to terminate accounts as needed.
- Calculates billing adjustments to resolve processing issues and submits for approval and entry.
Call Center Representative - Buckeye, United States - ProKatchers
