Customer Service - raleigh, United States - TRC Talent Solutions

Description

We are seeking a talented and enthusiastic Call Center Agent to join our dynamic customer service team.

As a Call Center Agent, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries or concerns.

What We Offer:

Competitive market wages:
We believe in fair compensation that recognizes your expertise and dedication.

Clean and safe work environments:
Our commitment to cleanliness and safety ensures a pleasant and secure workplace for our employees.

Health, dental, and vision insurance:
Your well-being is important to us, and we provide comprehensive coverage to support your health needs.

Earned paid time off:

We understand the value of work-life balance and offer paid time off so you can recharge and enjoy your personal time.

Responsibilities:

Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction. Average call volume can range between calls per day.
Listen attentively to customers, understand their inquiries, and provide accurate information or solutions.
Address customer questions, concerns, and complaints with empathy and patience, aiming for first-call resolution whenever possible.
Collect and update customer information accurately in the CRM system, ensuring data integrity.
Follow established scripts and procedures while maintaining a friendly and professional tone on all calls.
Provide product information, pricing details, and order assistance to customers.
Identify opportunities to upsell or cross-sell products and services based on customer needs.
Meet individual and team targets for call quality, customer satisfaction, and productivity.
Maintain a positive and professional attitude, even during challenging customer interactions.


Requirements:

High school diploma or equivalent.
Proven experience in customer service or a call center environment is preferred.
Exceptional verbal communication skills with a clear and friendly phone manner.
Strong active listening skills and the ability to understand and empathize with customer concerns.
Proficient computer skills and the ability to navigate multiple systems simultaneously.
Ability to work in a fast-paced environment and handle high call volumes.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Bilingual proficiency is a plus.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.