- Handle customer inquiries through incoming calls and emails
- Manage and resolve customer complaints through problem identification and escalation of priority issues
- Provide customers with product and service information
- Process orders, forms and applications
- Route calls to appropriate resources
- Update job knowledge by participating in educational opportunities
- Enhance company brand by exploring opportunities to add value to job functions and processes
- Cross train for basic knowledge of other company departments
- Train other Customer Service Representatives on new systems and functions
- Assist management on various projects as needed
- Act and perform as a leader amongst other representatives in department contributing to a collaborative environment
- 2 to 3 years experience in a call center
- High School diploma or equivalent
- Proficient in Microsoft applications
- Customer focused with the ability to analyze and solve problems
- Strong written and verbal communication skills along with active li stening
- Ability to multi-task, set priorities and manage time effectively
- Skills Testing
- Drug testing
- Background check
Customer Service Representative - Dallas, United States - CornerStone Staffing
Description
Do you have at least 2-3 years experience in a customer service call center? CornerStone Staffing has partnered with an established insurance company who is seeking candidates with computer proficiency, excellent written and verbal communication, and a passion for helping others Come apply and let us help you get your foot in the door with your next career
Job Title: Customer Service Representative (temp to hire)
Location: Dallas, TX (on-site)
Pay: $19.00
Schedule: Monday - Friday, flexible to work a shift between 8am to 7pm
Job Description:
Customer Service Representative will serve customers by determining requirements, answering inquiries, resolving problems and fulfilling requests.
Requirements:
Application Process Includes: