Consumer Support Specialist - Minneapolis, United States - Coloplast
Description
Location: Minneapolis, US
Coloplast has an exciting opportunity for a Consumer Support Specialist to join our growing team
Consumer Support Specialists (CSS) are responsible for making high volume outbound calls to existing Coloplast end users. This individual is responsible for executing post purchase confirmation calls and providing customer service to the end users on Coloplast products. This role is critical in understanding the experiences of Coloplast end users.
In addition to outbound calls, a CSS team member will be responsible for inbound call activity with clinicians, dealers, various Care users, and end users assisting with support and complaint/conflict resolution.
Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.
Responsible for high volume of inbound and outbound activities
Effectively educate consumers and resolve conflict/complaints
Communicate and work as a team with the Consumer Sales Reps and the Consumer Advisors to ensure excellent service
Meeting established inbound and outbound objectives and metrics
Accurately and thoroughly document each end user conversation in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit work.
Demonstrate a superior attitude and represent the Coloplast Brand
Utilize available resources to stay current with company products and operations
Support Cross Functional needs
Other duties as assigned
**Essential Qualifications:**
Associates degree or experience to match, Bachelors degree preferred
Excellent interpersonal and verbal skills
Time management and ability to multitask a must
Ability to work a flexible schedule from 8am-7pm M-F
**Preferred Qualifications:**
Bachelors degree
1-3 of customer service/call center experience, outbound preferred
Computer, CRM, and data entry experience
Excellent communication, investigation and listening skills
Self-motivated and able to remain focused independently
High level of enthusiasm drive and determination
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