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Business Operations Senior Analyst - Wilmington, United States - Barclays
Description
Business Operations Analyst
Wilmington, DE
As a Barclays Business Operations Analyst, you will be accountable for reconciliation and exception handling for various Ops processes, specifically as we anticipate growth in the manual exception handling volume. Some of the processes under your remit include the paper application and mailroom processes and statement, letter, plastic, and interchange processes. In this role, you will have an opportunity to be accountable for key aspects of service, risks, controls, and adherence to policy and procedures.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Assisting the team by handling the paper application and mailroom /correspondence processes
• Handling excessive reconciliation and exception handling volumes for the operational processes
• Coordinating procedures, risk action items, and weekly updates
• Ensuring vendor performance is measured and risks are identified and mitigated
• Supporting the existing business and future growth initiatives as and when required
• Acting as an SME for all things related to the services provided by the 3rd Party Vendors
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
What we're looking for:
• Prior Vendor Management experience, specifically performance management of 3rd party Suppliers and Supplier Governance
• Financial services experience
• Experience with procedures and controls including audits and Rigor Assessments
• Exceptional written and verbal communication skills
Skills that will help you in the role:
• Experience with Microsoft Office Suite
• Significant Excel proficiency is a plus
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
