SR Director of Clinics - Rochester, United States - Villa of Hope

Description

Job Description

SR DIRECTOR OF CLINICS & CLINICAL SERVICES

JOB TITLE: SR Director of Clinics & Clinical Services

POSITION GRADE: 87

DEPARTMENT/PROGRAM: IOS & SUD Clinics, Psychiatry, and Medical/Nursing

SUPERVISOR: Chief Program Officer

FLSA: Exempt

SALARY RANGE: $70, $119, commensurate with education and experience)

JOB SUMMARY:

Under the general direction of the Chief Program Officer, the Director of Clinics & Clinical Services leads the planning and execution of strategy, operations, financial management, compliance, quality of care, and evaluation of outcomes for the outpatient clinics at Villa of Hope, as well as the psychiatry and medical/nursing teams. Additionally, the Director is responsible for building and maintaining an infrastructure for clinical supervision for all therapist positions agency-wide so that these individuals can progress in their levels of credentialing (ex: MSW to LMSW to LCSW). The Director is responsible for developing, implementing, and sustaining plans, systems, adequate staffing, policies, and processes to optimize the clinics' financial stability and positive impact on lives served. This position requires a true strategic and collaborative business partner with other program leaders as well as support department leaders to maximize access for clinic clients to not only the clinic-based services they need, but additionally other related services they may enroll in at Villa of Hope (School, Health Homes/Care Management, CORE, CFTSS, etc.). The Director operates the clinics and the psychiatry and medical/nursing teams in alignment with Value Based Payment principals, including regulatory compliance, risk management, staff development, and program budgets. Externally, this position represents the clinics and the Agency in the community and with regional and statewide licensing bodies and coalitions. Carries out all job responsibilities with attention and intention to fostering a workplace environment and organizational culture consistent with Villa of Hope's Mission, Vision, and core values – especially the Sanctuary Model and Diversity, Equity, Inclusion, & Belonging. Exercises full compliance with the Agency's Code of Conduct and all other Agency Policies and Procedures.

ESSENTIAL FUNCTIONS:

• Cultivates the desired organizational culture of integrated Sanctuary Model and DEI&B in all aspects of essential functions and performance of duties.
• Strategy: Leads strategic planning and execution for program development, including as examples: grant proposals, inter- and intra-agency agreements, new ventures, and all department contracts.
• Compliance: Maintains confidentiality and security for all client and staff related materials and/or records. Ensures full participation of clinic staff in compliance, quality assurance, utilization review, and program evaluation activities.
• Quality: Leads assigned departments/teams in the ongoing development and delivery of best-in-class clinical treatment services through person-centered, evidence-based, and outcome-focused practices. This includes building and maintaining an infrastructure for clinical supervision for all therapist positions agency-wide so that these individuals can progress in their levels of credentialing (ex: MSW to LMSW to LCSW).
• Financial Management: Develops department budgets in partnership with ELT, leads operations for performance to plan, and makes necessary adjustments to ensure long-term viability of the clinics. Related activities include as examples: monitoring of wait lists/wait times; utilization management; staff productivity.
• Staffing/Program Culture: Maintains a program culture that attracts, develops, maintains, and motivates a diverse group of high quality staff and volunteers (ex: student interns). Provides supervision, direction, coaching, mentoring and opportunities for professional development of direct reports and assures the same for their staff. Maintains a visible presence and accessibility between both clinic sites. Provides regular feedback on performance, including supervision notes and annual performance evaluations.
• Internal Partnerships: Serves as a member of the Agency's Operational Leadership Team. Shares in the overall management of the Agency through participation on various committees, work groups, and teams as assigned. Consults with Development and Marketing team to develop competitive grant applications and advertisement materials to assure community awareness of the clinics and their services.
• External Partnerships: Represents the Agency in matters pertaining to the Integrated and SUD Clinics where appropriate. Attends various community activities and professional organizations as assigned and needed. Continuously cultivates relationships with community stakeholders, including other mental health and/or substance use disorder providers, to identify opportunities to strengthen Villa of Hope programs and/or the local system of behavioral health care.

POSITION SPECIFICS:

Education: Master's degree in Social Work or Mental Health Counseling required. Licensure required (LMSW, LCSW, LMHC). LCSW preferred. CASAC, in addition to licensure, preferred. Valid NYS Driver's License required.

Experience: Minimum 5 years of experience providing mental health and/or substance use disorder clinical treatment services (clinic setting preferred). Minimum 3 years of experience providing clinical supervision. Minimum 3 years of experience in operational leadership of a behavioral health program.

Skills:

• Strong business acumen, leadership abilities, and creative problem-solving

• Ability to listen and probe to understand underlying needs and/or root cause of a challenge or issue

• Exemplary interpersonal skills, including proficiency in verbal and written communication as well as developing and delivering presentations

• Outstanding self-awareness, emotional intelligence, judgement, sensitivity, and discretion

• Proficiency in Microsoft Office Suite and electronic health record applications

Physical Demands:

• The physical demands described here are representative of those that must be met by all employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees with disabilities must notify the Human Resources Department if they would like an accommodation. Employees are not required to disclose disabilities but unless the employer is aware of a disability, it will not make accommodation.
• While performing the duties of this job, the employee is required to use hands, fingers, and hand or feel objects, tools or controls and to talk and hear. The employee is required to walk, reach with hands and arm, stoop, kneel, crouch or bend, and remain standing for sixty percent (60%) of the shifts.
• The employee must be able occasionally lift and/or move, push or pull up to fifty- (50) pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, and the ability to adjust focus.

Travel: Primarily local and occasional travel outside of area for training as needed

COMPETENCIES:

Leading Self

• Character and Courage (Integrity and Trust): Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
• Customer Focus: Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity: Believe in the dignity and humanity of all people to reach their full potential.

Leading Others

• Process Management: Develop and monitor processes and organize resources to achieve desired results.
• Develop Self and Others: Continually develop self and others capabilities to attain the highest level of performance possible.
• Managerial Courage: Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.

Leading the Organization

• Strategic Agility: Anticipate future market trends and create breakthrough strategies and plans.
• Drive for Results: Push self and others for results.