Associate Systems Support Specialist - Bedford, NH
2 days ago
Job description
Company Description
Sanborn Head is an engineering and technical consulting firm serving a broad array of private, public, and institutional clients in the development, energy, industrial, and solid waste markets. Our multi-disciplinary team of engineers and scientists specializes in integrating our core expertise in earth, energy, and environment to deliver innovative, yet practical solutions to our clients. We foster a collaborative, growth-oriented culture where people work together to solve complex challenges.
Position Summary
We are seeking a collaborative and motivated IT support specialist to join our team in Bedford, NH. In this role, you will support a variety of project and operational needs while partnering with engineers, scientists, and employees across the firm. This position offers a fast-paced environment with exciting challenges and meaningful opportunities for learning and professional growth.
What You Will Do
- Provide first-level technical support for desktops, laptops, mobile devices, and related peripherals.
- Troubleshoot and resolve issues with Windows operating systems and Microsoft 365 applications.
- Assist with new user setups, including accounts, hardware, and basic onboarding tasks.
- Perform routine hardware maintenance, imaging, and deployment of computers and accessories.
- Support printers, scanners, and basic network connectivity issues.
- Monitor and update the IT ticketing system with notes and resolutions.
- Assist with documentation of procedures, hardware inventory, and user guides.
- Escalate issues appropriately when additional expertise is required.
- Maintain a positive and professional approach when supporting internal users.
What We Are Looking For
- Foundational understanding of Windows operating systems and Microsoft 365.
- Basic understanding of computer hardware and common troubleshooting steps.
- Familiarity with networks, Wi-Fi, and basic connectivity troubleshooting.
- Strong customer service approach with excellent communication skills.
- Ability to organize tasks, manage time, and handle multiple assignments.
- Eagerness to learn, take initiative, and grow within the team.
- Ability to work well with others and contribute positively to team culture.
Required Qualifications
- High School Diploma or equivalent
- Valid driver's license and an acceptable driving record
Physical Requirements
- Work is mainly performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Primarily sedentary work requiring long periods of sitting.
- Substantial repetitive motions of the wrists, hands, and/or fingers is required.
- Close visual acuity is required to perform activities such as viewing a computer screen and extensive reading.
- Must have the ability to lift and carry parcels, packages, and other items, up to 20 pounds.
Work Format and Schedule
- Standard Hours: Full-time, 40 hours per week
- Schedule: Monday through Friday, 8 AM to 5 PM
- Work Format: Onsite role based in Bedford, NH
- Office Location: Bedford, NH
- Travel Requirement: No
Salary Information
- The hourly range for this position is $19.00 to $22.00.
- Specific compensation for the successful candidate will be based on factors such as experience, education, training, qualifications, and work location.
- Supplemental Pay: Discretionary, annual bonus is based on individual and company performance.
Benefits
- Medical, dental and vision insurance.
- Health and wellness offerings.
- 401(k) retirement and profit-sharing plan.
- Employee Stock Ownership Plan (ESOP)
- Paid holidays, floating holidays, vacation, and sick time.
- Paid time off for volunteering.
- Company-paid long-term care insurance and life insurance.
- Company-paid identity protection.
How to Apply
We invite you to submit an application with a resume and cover letter, telling us why you�d be a great fit for our team. Candidates are required to possess a valid driver�s license and an acceptable driving record. We will provide reasonable accommodation consistent with applicable laws.
Qualified candidates must be able, with or without reasonable accommodation, to fulfill all the obligations of the job, which include in-person attendance at and participation in company and/or client events or worksites.
Equal Opportunity Employer Statement
Sanborn Head is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin or ancestry, disability, veteran status, age, sex, sexual orientation, gender identity, genetic information, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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