- Coordinate follow-up procedures on delinquent accounts.
- Monitor customer accounts for payment trends.
- Research, prepare, and process credits to account and any billing discrepancies.
- Facilitate successful interaction with internal and external customers' inquiries.
- Communicate effectively with all levels of payers to confirm payments of past dues, and disputes.
- Resolve issues with payment difference/short pays.
- Review aging and past due receivables daily, and know what step is next to effect collection.
- Work with 3rd party auditors as needed.
- Work with payers to resolve outstanding claim processing issues.
- Assist the Director with approving credit applications of new customers.
- Work as a team player with special projects as assigned.
- Cross train with other department members in credit and collection.
- Provide necessary reporting to the management team.
- Bachelor's degree in Accounting or Finance, preferred.
- 2+ years in Credit & Collections- Commercial Collections.
- Experience in a manufacturing environment.
- Strong customer service skills; collections experience a must.
- Possess high level of initiative, personal responsibility, high productivity, and ability to manage multiple priorities simultaneously. Must be dependable with a strong work ethic.
- High level of competency with Microsoft Office Programs. Advanced knowledge and experience with Microsoft Excel required, including pivot tables.
Credit and Collections Analyst - Hartsville, United States - Novolex
Description
Why Choose Us?
Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
How You'll Perform the Role
Reporting to the Credit & Collections Director, this position is responsible for performing a range of Accounts Receivable functions to include timely and accurate recording of payments from a variety of sources; interacting with fortune 500 customers by phone and email regarding payments, declines insufficient funds checks, etc.; responding to customer inquiries for deposit refunds; and applying refunds back to a customer's account.
What We Need From You
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
Community Engagement
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.
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