Dispatcher or Dispatcher Trainee - Salem, United States - Virginia Department of Human Resource Management

Description

Dispatcher or Dispatcher Trainee

Job no:

Work type: Wage (Hourly)

Location: Salem, Virginia

Categories: Administrative Services, Public Safety


Title: Dispatcher or Dispatcher Trainee DSPW0250


State Role Title: Emergency Coordinator I or Emergency Coordinator II


Hiring Range: Hourly Rate is $20.15 for applicants with experience. Dispatcher Trainees hourly rate will be $18.32.


Pay Band: 3 or 4


Agency: Department of State Police


Location:
Salem, Virginia


Agency Website:


Recruitment Type: General Public - G


Job Duties

• Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the hourly rate will be $20.15.
• Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, hourly rate will be $ After satisfactory completion of a four-to-six-month training regimen, employees progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% hourly rate increase.
• Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

We are seeking to expand our diverse team of change makers and innovators.

As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission.

Challenge yourself to make a difference today by applying for a career with the Virginia State Police

Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia.

As the mission of the Department has continued to expand, our workforce continues to grow.

We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class.

We are firmly committed to our family-like culture and are seeking to expand our diverse team.

In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program.

From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches "cognitive fitness" for all employees every step of the way.

Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career.

We are committed to providing the best so you can be at your best

Contact Human Resources for additional details.

• Learns to operate a variety of communications equipment, maintain various logs, and records of activities.
• Learns to properly access requested information through several systems including CAD, VCIN, NCIC, and NLETS.
• Learns to properly receive and transmit all information first and foremost to State Police personnel and secondly to other State and Federal Law Enforcement Agencies.
• All communications follow established procedures.
• Learns to answer emergency and non-emergency telephone calls.
• Learns to determine how to prioritize calls by call type and how to create calls for service.
• Learns how to enter/disseminate messages for contact follow-up within CAD, make accurate entries and inquiries, and retrieve information from CAD and phone databases.
• Learns how to prepare and enter the daily activity report; how to access GPS information; and to work with mapping and scheduling software interfaced with the CAD system.
• Learns how to receive and disseminate mail messages.
• Learns proper protocols to receive and disseminate complaints and inquiries from citizens and other sources.
• Learns how to contact and request service of wreckers, emergency medical services to include Med-Flight, fire services and other law enforcement agencies.
• Learns proper protocols to make entries, inquiries and how to retrieve information through VCIN/NCIN and NLETS.
• Learns proper protocols for disseminating information using radio.
• Files all messages.

Minimum Qualifications

• Must be willing to work rotating shifts, holidays, and weekends.
• Some knowledge of operating standard office equipment such as fax and copy machines.
• Skill in operating computers, using Microsoft Office software, data entry, problem solving and customer service skills.
• Demonstrated ability to effectively communicate with the public; and to work in a high pressure, high stress environment.
• Demonstrated ability to exercise resourcefulness and sound judgement under stress and to multi-task.
• Demonstrated ability to manage complaints/compliments, directing to appropriate supervision.
• Demonstrated ability to enter/record information into automated systems, and to keep records and logs updated.
• Demonstrated ability to communicate effectively orally and in writing in English.
• Demonstrated ability to be flexible; and to work effectively independently and as a member of a team.
• Graduation from high school or equivalent.
• Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either United States (U.S.) citizenship or having been a lawful permanent resident of the U.S. and eligible for naturalization.
• Successfully complete required training within four to six months from hire.

Additional Considerations

• Prior First Aid/CPR experience.

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation, if applicable.

The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P.M.

on May 27, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at

The Department of State Police is an Equal Opportunity Employer.

Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state or local laws.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
(V)alor (S)ervice (P)ride

Advertised: 13 May 2024 Eastern Daylight Time

Applications close: 27 May 2024 Eastern Daylight Time