Seasonal Dual Rated Restaurant Host/Supervisor - Wildwood, United States - Madison Resorts

Description

Job Description

Come join a fun team with a fun culture while working in the beautiful Jersey Shore environment The all-new Madison Resort Wildwood Crest, formerly known as the Oceanview Motel is a beach front property that was built in 1964, and at the time was the largest motel ever built in The Wildwoods. Recently purchased by Madison Resorts, this property is currently under full restoration construction with plans of softly opening in April of 2024.

The property will consist of a hotel, which will boast over 200 hotel rooms, 1-2 restaurants, multiple pools, and of course beach service with much more to come in future years.

Summary:

The role of the Restaurant Host/Hostess is to assist the restaurant manager in promoting a smooth flowing and high-quality guest service experience and to be the acting supervisor on duty in the absence of the Restaurant Manager.

Responsibilities:

• Know, understand, and adhere to company established policies and procedures.
• Ensures guest interactions are always positive. Smiles with every guest.
• Be neat, well groomed, and maintain a professional image for all our guests.
• Performs other related duties as assigned.

Host/Hostess Duties:

• Utilizes knowledge of room dynamics, seating capacities and assignments.
• Communicate to the restaurant manager when inventory items need reordering.
• Controls and maintains all paper products and promotional material.
• Answers the phone with proper phone etiquette and assist the guest with professionalism at all times.
• Communicate with the chef as to seating breakdown prior to each shift including special requests or large parties.
• Assists service personnel assigned or specified by manager.
• Ensures the menus are clean and that an appropriate number of menus are available.
• Accepts payments, completes transactions and complies with all established check procedures.
• Performs and executes closing paperwork and deposits within established procedures.
• Has extensive knowledge of menu, daily specials, promotional offerings, and is able to convey overall knowledge of property events and locations.

Supervisor Duties:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Interacts with guests to obtain feedback on product quality and service levels.
• Hire, train, manage, and develop employees within responsible areas.
• Work and be flexible in being scheduled as needed full time.
• Manage the flow of dining room seating. Have detailed knowledge of seating capacities, station assignments, and storage areas.
• Train hostesses, servers, runners, bar helpers and bartenders. Both formally and at pre-shift.
• Review and monitor/reinforce dining room service standards.
• Assign and monitor that side work for service staff is being executed, discuss all details with pertinent parties regarding any functions held within the restaurant to ensure efficient and quality service.
• Has extensive knowledge of menu, daily specials, promo's offerings, and is able to convey overall knowledge of property events and locations.

• Supervisory experience preferred.
• Must be able to lift up to 25 pounds.
• Must be upbeat as you are the first and last person our guests see.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."

Madison Resort Wildwood Crest is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Madison Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.