Crisis Care Coordinator - Fresno, United States - Kings View Corporation

Description

Job Description

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Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Crisis Care Coordinator to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Crisis Care Coordinator (126)
Fresno, CA

The Crisis Care Coordinator is part of the 24/7, Mobile Crisis Response Team serving individuals of all ages experiencing mental health crisis. Under minimal supervision, as an integral part of a treatment team, the Crisis Care Coordinator responds to a broad range of non-life-threatening, mental health calls and situations without police or EMS personnel, acts as a liaison between treatment providers and the Person Served, is responsible for intake and needs assessment, arrangement and coordination of comprehensive services, referral to treatment and recovery services in the community, and advocacy for community member for purpose of continuity of care. The Crisis Care Coordinator offers community outreach abilities and extensive knowledge of community resources. Crisis care coordinator offers support as a primary means of assisting the crisis team in efforts to resolve crisis, de-escalate, and avert person served from hospitalization/ re-hospitalization and to promote stabilization to remain safely in the community setting.

How will I contribute

• Provide various non-clinical Care Coordination services to SMI/SUD s.
• Assist Person Served who were provided crisis intervention to develop a post-crisis/OP engagement plan in coordination with the Crisis Mobile Response Team.
• Complete all documentation within the identified time frame.
• Act as liaison between Person Served, their family and Crisis Mobile Response Team.
• Communicate pertinent information, both in writing and verbally to supervisor or Designee.
• Transport clients when approved by supervisor.
• Provide linkage and consultation services related to community resources and accompany person served when necessary, as part of a warm hand off.
• Work closely with all members of the Crisis Mobile Response Team to help prevent re-hospitalization and to promote stabilization.
• Weekend and evening hours will be required to meet program needs.
• Assist person served in the navigation of agency referrals that could provide resources to prevent re-hospitalization.
• Maintain accurate, written clinical records of services provided per established agency, COA, HIPAA, CCBHC and CalAIMS standards. Complete documentation within established timeframes, including collecting appropriate signatures, registration forms, etc. Sign off, discharge per program plan.
• Adhere to required 72 hour follow-up check-in with person served after the initial crisis response.
• Develop and maintain Care Coordination Resource Binder.
• Assist in accessing mental health services and community resources.
• Develop and assist in the implementation of brief life skills coaching of individuals/s, linkage to wraparound services/resources, and compliance planning for no-shows for medication management services.
• Assist person served in the development of compliance plan when they have no-showed/late canceled for an initial doctor's appointment.
• Maintain accurate and timely records of post crisis follow up, including post-hospitalization linkage efforts.
• Coordinate with community partners to identify and attend various outreach events.
• Achieve four hours of cultural competency training each fiscal year.
• Achieve advanced competence in using our electronic record keeping system. Includes but is not limited to the following: a. Use of SmartCare; b. Effective documentation of services provided; c. Competence in using assigned laptop at remote locations; d. Effective use of One Point, the electronic timecard system.
• May encounter risk of working with persons with SMI (serious mental illness) that may include, but not limited to persons in mental health crisis, persons that may be intoxicated or impaired by drugs or alcohol, persons who may be DTO (danger to others), DTS (Danger to Self), or GD (Gravely Disabled). If such situations arise, staff may be required to call local emergency personnel to help deescalate the crisis, use crisis intervention techniques, and consult with supervisor as soon as practically possible.

What I bring

• Associates Degree and 2 years' experience working with the un-housed, mental health and substance use, or related populations. Advanced experience may be substituted in lieu of college degree on a year-for-year basis.
• Knowledge of how to work effectively in harm reduction environment. Knowledge of cultural and socio-economic factors that inform service provision to persons with mental health and cooccurring disorders, and community resources that will be utilized by persons served
• Effective data entry skills using various electronic systems while maintaining the integrity and accuracy of the data. Strong verbal and written communication skills to collaborate with person served family members and friends as well as other professionals linked to ongoing care and ability to maintain good case records, including documentation and safety planning. Critical thinking and problem solving with the Mobile Crisis Response Team to determine the best care plan for the person served. Ability to react appropriately to emergency situations. Ability to work independently and effectively collaborate as part of a team
• Action oriented. Strong problem-solving skills. Excellent organizational skills, ability to multitask and prioritize multiple tasks. Outstanding ability to follow-through with tasks, while remaining flexible and reliable. Compassionate and empathetic.
• Bilingual in Spanish/English preferred.

The Benefits

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• 401k plan
• Vacation time
• Twelve (12) Paid Holidays
• Employee Assistance Program
• An environment of like-minded people reaching for the same goal
• Serving the underserved community
• A sense of purpose

Who We Are

Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each person's worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.