- Lead, mentor, and coach Insurance Verification Specialists to achieve performance goals and maintain high-quality work output.
- Oversee daily workflows and actively manage call queues, reallocating resources during peak volumes or staffing shortages.
- Assist team members with escalated calls, providing support and ensuring timely issue resolution.
- Monitor team adherence to procedures, productivity expectations, and service-level requirements.
- Previous experience in insurance verification, customer service, or call center operations.
- Prior leadership or team lead experience strongly preferred.
- Excellent communication, coaching, and problem‑solving skills.
- Strong decision‑making abilities with experience guiding teams through change.
- Ability to handle escalations and manage multiple call queues effectively.
- Proficiency in insurance verification systems, portals, and general call center tools.
- Maintain professional working relationships with internal departments, agents, carriers, and lender clients.
- Participate in client meetings or operational discussions to support business needs.
- Assist leadership in preparing reports, tracking KPIs, and presenting performance updates.
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Call Center Team Lead - Augusta - Coforge
Description
Job Title: Call Center Team Lead
Skills: Lead, mentor, and coach Insurance Verification, Call Center
Experience: 5-8 Years
Location: Augusta, GA
Job Type: Fulltime
We at Coforge are hiring for Call Center Team Lead with the following skills:
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Lead Team Member
OTHER Only for registered members Augusta
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Member Team Lead
Only for registered members Augusta
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Service Team Lead
Full time Only for registered members Augusta
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Health Care Surveyor and Team Lead
Full time Only for registered members Augusta
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Future Opening: Team Lead/Driver/Crew
Only for registered members Augusta
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Laminate Extrusion Lead Operator - Team 2, 30/32
Only for registered members Augusta
-
Precast Team Lead
Only for registered members Belgrade, ME
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Team Lead
Only for registered members W Colfax Ave Ste C Lakewood, Colorado, United States
-
Clinical Team Lead
Only for registered members Winslow
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Lead Team Member
Full time Only for registered members Fairfield
-
Lead Team Member
OTHER Only for registered members Wiscasset
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Team Lead I
Only for registered members Lewiston
-
Clinical Team Lead
Only for registered members Winslow, ME
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Team Lead I
Only for registered members Lewiston, ME
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Veterinary Technician Team Lead
Only for registered members Brunswick, ME
-
Behavioral Health Clinical Team Lead
Full time Only for registered members Lewiston
-
Member Service Representative Team Lead
Full time Only for registered members Brunswick
-
Behavioral Health Clinical Team Lead
Only for registered members Lewiston
-
Member Service Representative Team Lead
Only for registered members Brunswick, ME
-
Cardiopulmonary Rehab RN Team Lead
Full time Only for registered members Lewiston
