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Help Desk Specialist
3 weeks ago
Insight Global Bethesda, United StatesRequirements: · 3+ Years troubleshooting Windows 7 and Windows 10 Operating Systems. · Bomgar/SCCM Remote Tools/RDP experience for remote troubleshooting. · Ability to lift/move/carry computer hardware to the required destination. · Skilled with creating documentation and work in ...
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Help Desk Specialist
4 weeks ago
Astor & Sanders Silver Spring, United StatesHelp Desk Specialist · Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. · Roles and Responsibilities: · Window ...
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IT Help Desk Specialist
1 week ago
Maryland-National Capital Park & Planning Commission Silver Spring, United StatesAre you good at resolving complex IT/technical issues? Would you enjoy collaborating with a diverse workforce? Do you possess great customer service skills? If this sounds like you, The Montgomery County Department of Parks is the place you want to b Help Desk, Help, IT, Police O ...
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IT Help Desk Specialist
1 day ago
Maryland National Capital Park Silver Spring, United States* Are you good at resolving complex IT/technical issues? · * Would you enjoy collaborating with a diverse workforce? · * Do you possess great customer service skills? · If this sounds like you, The Montgomery County Department of Parks is the place you want to be · The Maryland-N ...
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Senior Service Desk Specialist
1 week ago
LCG, Inc. Bethesda, United StatesJob Description · Job Description · Location: Bethesda, MD (Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH ...
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Help Desk Specialist
2 weeks ago
The DarkStar Group Bethesda, United StatesThe DarkStar Group is seeking a Help Desk Specialist with a TS/SCI + Poly clearance to join one of our top projects in Bethesda, MD. Below is an overview of the project, as well as information on our company, our benefits, and our $25,000 referral program. THE PROJECT The DarkSta ...
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IT Help Desk Specialist
2 days ago
Agile Care Enterprises San Francisco, United States PermanentThis position requires active SECRET security clearance. Agile Care Enterprises is looking for an IT Help Desk Specialist - Level II to support the WRNMMC - IT Department, who will provide assistance to users through multiple channels (telephone, online tickets, in-person, and ap ...
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Help Desk Specialist
3 weeks ago
CACI International Bethesda, United StatesHelp Desk Specialist - TS/SCI w/ Poly · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · * * · CACI is seeking a ...
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IT Service Desk Specialist
3 weeks ago
Agile Care Enterprises Bethesda, United States**This position requires active SECRET security clearance.** · Agile Care Enterprises is looking for an IT Help Desk Specialist - Level II to support the WRNMMC - IT Department, who will provide assistance to users through multiple channels (telephone, online tickets, in-person, ...
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Help Desk Specialist
2 weeks ago
CACI Bethesda, United StatesHelp Desk Specialist - TS/SCI w/ Poly · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · CACI is seeking a Help De ...
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IT Service Desk Specialist
1 week ago
Gunnison Consulting Group Inc Washington, United StatesJob Description · Job DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Hosting Services is a crucial team member responsible for provid ...
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IT Service Desk Specialist
1 week ago
Gunnison Consulting Group Inc Washington, United StatesJob Description · Job DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Services Desk Specialist is a key team member responsible for providing comprehensive supp ...
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Help Desk Specialist
1 day ago
Piper Companies Arlington, United StatesZachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST · MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE · MUST HAVE A COMPTIA SECURITY ...
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IT Service Desk Specialist
1 week ago
Gunnison Consulting Group Inc Washington, United StatesJob Description · Job DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Office Productivity Services is a key team member responsible fo ...
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Help Desk Specialist SME
1 week ago
Acclaim Technical Services Bethesda, United StatesHelp Desk Specialist SME - Bethesda - FSP Job Description: · ATS is seeking a Help Desk Specialist SME to join Our Team You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technolo ...
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Help Desk Specialist
2 weeks ago
Tria Federal (Tria) Washington, United StatesJob Description · Job DescriptionClient Site: · Washington, DC · Full Time · Ability to obtain & maintain a Public Trust * · * US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) ...
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Help Desk Specialist SME
2 days ago
Acclaim Technical Services San Francisco, United States PermanentHelp Desk Specialist SME - Bethesda - FSP Job Description: · ATS is seeking a Help Desk Specialist SME to join Our Team You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technolo ...
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IT Service Desk Specialist
1 week ago
Gunnison Consulting Group Inc Washington, United StatesJob Description · Job DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Communication Services is a pivotal team member responsible for ...
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Help Desk Specialist SME
2 weeks ago
CACI International Bethesda, United StatesHelp Desk Specialist SME · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · * * · CACI is seeking a Help Desk Su ...
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Help Desk Specialist
2 weeks ago
Astor & Sanders Silver Spring, United StatesJob Description · Job DescriptionHelp Desk Specialist · Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. · Roles ...
Secret Cleared Help Desk Specialist - Bethesda, United States - Insight Global
Description
Requirements:
2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.
*Tier 1/2 desktop support experience
Skilled with creating documentation and work instructions based on completed work.
Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.
Nice to Have Skills & Experience
ITIL Certification.
ServiceNow experience
MacOS troubleshooting and deployment experience
Microsoft MCSA, CCNA or other related technical certifications.
Job Description
Insight Global is looking to bring on two Secret cleared Help Desk Specialists to the team sitting out of Bethesda, MD in support of a Federal client. The Help Desk Specialists will be responsible for the following-
General Duties:
Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments
Serve as the first point of contact for customers reporting technical issues.
Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
Multi-task 3-5 concurrent computer support activities with detailed processes.
Recall from memory in a timely manner established computer support techniques.
As needed, perform troubleshooting for computer break-fix processes and software upgrades.
Document all troubleshooting and resolution steps within the customers ticketing system
Provide advanced level troubleshooting for Windows computer systems
Escalate incidents and problems as necessary
Work with internal technology teams to provide complete solution to customer's needs
Duties assigned by leadership team