Second Line Service Analyst - Capon Bridge
5 days ago
Job summary
As a Second Line Service Analyst, you are responsible for advanced incident investigation and resolution for customer-facing platforms. You handle escalations from L1, diagnose complex technical and functional issues, and work closely with Engineering, Product, and Integration teams to restore service quickly and safely.
Responsibilities
- Own and resolve L2-level incidents escalated from L1.
- Act as incident owner for complex or high-impact customer-facing issues.
Job description
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