- 15 Paid Time Off (PTO) days and 18 after 1st anniversary
- 9 Paid Holidays
- Employee Engagement Activities
- Medical (including Health Savings Account & Flexible Savings Account)
- Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match – Employee Assistance Plan
Sr Recovery Technical Analyst - Tempe, United States - NewRez LLC
Description
Also doing business as Shellpoint Mortgage Servicing1100 Virginia Drive, Suite 125
Fort Washington PA 19034
Doing business as Newrez Mortgage in the states of Arkansas and Texas. Website approval pending with the New York Department of Financial Services.
Sr Recovery Technical Analyst (On-Site) page is loaded
Sr Recovery Technical Analyst (On-Site)
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locations
AZ, Tempe
TX - Houston Katy Freeway
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R5438
Who we are
Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies.
What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms).
On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Primary FunctionProvide technical support and analytics with a focus on pulling data and creating reports from multiple databases to support the day-to-day department operations.
Process development, review, implementation, and maintenance of all system workflows to provide efficiencies through the Latitude system functionalities, in order to provide operational support and other reporting mechanisms.
Assist in coordinating and leveraging operational vendor functions including the export and import of data Ensure compliance regulation and risk management throughout the department by leveraging the system applications.
Provide support, scheduling, development and oversight for the Automated Dialing system and process, including a comprehensive understanding of all reporting requirements.
Direct ReportsN/A
Principal Duties
Act as the technical systems owner and architect for the Recovery business unit, accountable for all the general operation and maintenance of all systems used by the Recovery group.
Assist Operational Management with analytics applied to the functionality and reporting of the department.Full support of exempt management team to achieve and exceed department objectives.
Ensure reporting accuracy and assist with modifications and development of all reporting packages.
Identify key opportunities within the Key Performance Indicators (KPIs) and reporting package to aid in the improved performance of the department, from the top down to the collector level.
Ensure all Latitude workflows meet regulatory and company compliance standards.
Minimize risks through automation of the Latitude system through the leveraging of the workflow process.
Maintenance, development and execution of all Automated dialing systems and processes and provide support and apply analytics to the dialer reporting package.
Act as the main architect of the daily and specialty Pool Queue functions, ensure functionality, provide scheduling and reporting on a daily and monthly basis.
Develop and execute strategies to ensure continued success Recovery Department
Adhere to company code of conduct as well as all policies and procedures.
Management or assistance of all department Outsource Agency Vendors and processes.
Reporting on all Outsource Agency performance metrics including Champion Challenger evaluation for monthly placement volumes.
Manage vendor relationships.
Manage all active Skip Trace Vendors and other software related to the large-scale loan recovery functions.
Other duties as assigned by management.
Education and Experience Requirements
Bachelor's degree or equivalent preferred in MIS, Computer Science, Information Technology, Software Engineering, Computer Engineering, or related field.
5+ years' work experience using SQL Server Management Studio (SSMS).
Knowledge, Skill, and Ability Requirements
Knowledge of SQL Server Reporting Services (SSRS), Tableau, or other reporting tools preferred
Advanced skills in Excel (graphs, pivot tables, formulas).
Ability to manage multiple simultaneous projects such as the deployment of upgrades and new installations while providing end-user support via a ticketing system.
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job
responsibilities.
Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Company Perks
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Incentives
Newrez NOW:
We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Different makes us better.CA Privacy Policy
CA Notice at Collection
The right company in the right industry.
In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans.
In addition to offering an in-demand product, there are two things you should know about us:
We value and reward entrepreneurial spirit, and we are growing.
Few lenders are as innovative, as financially solid, as well managed and on track to become America's leading lender as the Newrez Family of Companies.
We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here.
These competitive advantages set us apart, and they're why you can grow with us for the long term.#J-18808-Ljbffr