Service Delivery Analyst III - Greensboro - Symbiotic Corp.

    Symbiotic Corp.
    Symbiotic Corp. Greensboro

    12 hours ago

    Description

    Service Delivery Analyst III

    Symbiotic Services is seeking a technical expert to serve as a Tier-3 support contact for end users. This role involves handling escalated technical issues, driving root cause analysis, and ensuring the stability and performance of end-user technology across the organization.

    Key Responsibilities:

    • Act as the primary escalation point for complex technical issues and provide Tier-3 end-user support. 
    • Analyze and resolve advanced technical problems, collaborating with teams and external vendors. 
    • Lead testing, documentation, and validation of new hardware, software, and configurations.  
    • Manage system maintenance, updates,& pilot deployments for end-user devices. ,.

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