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- Lead, mentor, and motivate a team of account managers.
- Foster a culture of collaboration, accountability, and excellence by providing guidance and support to team members.
- Set clear performance goals and objectives in line with overall company goals for the team and individual managers.
- Visit work sites at least Quarterly to meet with leadership and team.
- Conduct performance reviews based upon preset goals and objectives.
- Provide constructive feedback to facilitate professional growth and development.
- Serve as primary point of contact for key client accounts.
- Build and maintain strong relationships by understanding client business needs, goals, and challenges.
- Develop tailored solutions and strategies.
- Solicit clients feedback on services; troubleshoot identified and potential problems and concerns.
- Participate in client meetings to report on assignment and project updates.
- Visit accounts, in person, at least Quarterly, to meet with clients.
- Work in partnership with 3rd party suppliers and service providers to ensure client expectations are met.
- Proactively identify opportunities to exceed the client's expectations.
- Develop and implement strategic account plans to drive growth, retention and profitability.
- Conduct regular account reviews and visits to assess performance, identify areas for improvement, and address any issues or concerns.
- Work closely with cross-functional teams, including human resources, recruiting, and accounts support to align strategies and initiatives with client objectives.
- Stay abreast of industry trends, market developments, and competitive landscape to inform account strategies and initiatives.
- Fill in when there are gaps in leadership on accounts to ensure the operations continue to run smoothly.
- Monitor account budgets, forecasts, and expenditures to optimize resource allocation.
- Identify opportunities for cost savings, efficiency improvements, and revenue enhancement within client accounts.
- Collaborate with finance and accounting teams to ensure accurate billing, invoicing, and financial reporting.
- Ensure compliance with company policies, procedures, and industry regulations.
- Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies.
- Address any compliance or regulatory issues in a timely and effective manner.
- Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)
- Bachelor's Degree in Business Administration, Communications and Public Relations
- Preferred – Master's Degree and proven client relations success
- 7 to 10 years of management experience
- Exceptional people leadership skills
- Exceptional financial skills for budgeting
- Exceptional time management skills
- Excellent analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Excellent presentation skills using PowerPoint
- High Proficiency in MS Programs (Outlook, Excel, PowerPoint and Word)
- Strong understanding of facility management standards, business operations and regulatory requirements
- Strategic thinker with the ability to develop and execute account plans and initiatives
- This position has supervisory responsibility.
- This position will contribute to employee life-cycle decisions.
- This position will focus on Account Manager successful performance and growth.
- Evaluation based on the successful performance of essential job duties and responsibilities and achievement of goals.
- Work collaboratively with others, share information, communicate clearly and professionally with leadership, team members and vendors
- Client driven
- Relationship and network builder
- Adept at conflict management
- Problem solver
- Flexible and reliable
- Patience
- Positivity
- Innovative
- Prepared and calm under pressure
- Ability to stand for long periods
- Ability to walk long distances
- Ability to walk on levels, uneven and slippery surfaces
- Ability to operate office equipment, computer and tools
- Correctable vision and hearing
- Ability to periodically lift, drag, carry and push equipment, tools and supplies up to 50 pounds
- Ability to drive a vehicle
- Pass a Keystone Management background check
- Pass a Federal Aviation Administration background check
- Pass a driving history check
- Possess a current driving license
Accounts Director - Atlanta, United States - Keystone Management
Description
Job Description
Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was willing to help everyone. There were challenges, but collectively that community was always able to overcome them. You always felt respected, safe, and protected. The community environment created happiness every time you entered it. Imagine being a part of this community experience every day. Now make it your reality and come join our Keystone team.Our company was started with the intent of changing the world, one world at a time. Let us change your world.
We work hard AND we Play hard.
We surround you with the BEST people.
We provide you with the BEST benefits.
AND you even get your birthday as a paid day off.
Let us help Change Your world.
JOB SUMMARY
The purpose of the Accounts Director position is to lead a team of Accounts Managers. The Accounts Director oversees multiple managers and client accounts across the United States. The Accounts Director also serves as the liaison between clients and Keystone Management, ensuring that projects meet client expectations and are delivered on time and within budget, while driving client satisfaction, revenue growth, and operational efficiency.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Team Leadership and Management
This is a full-time position. Out of State travel 25 – 30%. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/requirements of the job.
Additional requirements are as follows:
Upon receiving contingent offer of employment, selected candidate must comply with the following as a condition of employment:
CANDIDATE MUST SUCCESSFULLY PASS BACKGROUND AND DRUG SCREENS, AND MOTOR VEHICLE CHECK (MVR).
EOE Statement:
Keystone Management is an Equal Opportunity/Affirmative Action employer. It is our policy to employ qualified applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, genetic information, or other protected status.
E-Verify Company Information:
KEYSTONE MANAGEMENT, LLC participates in the Federal Government E-Verify Program which is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Federal law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Keystone Management participates in the web-based program, E-Verify (Employment Verification), to fulfill this requirement. When necessary, information will be provided to the Social Security Administration (SSA) and, if necessary, The Department of Homeland Security (DHS) from your DHS Form I-9 to confirm work authorization.
Company ID Registered Since: February 14, 2021
Federal law requires identification and eligibility verification prior to employment. Males 26 and under must provide proof of selective service registration.
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