Service Desk Transformation Lead - Conshohocken, PA

Only for registered members Conshohocken, PA, United States

3 weeks ago

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Job summary

Our client is looking for a Service Desk Transformation Lead to lead the end-to-end redesign of their service desk and modernize the user experience.
This role will oversee 2-3 technicians and redefine processes tooling metrics and user engagement.

Responsibilities

  • Lead and mentor two Service Desk technicians establishing clear roles workflows escalation paths performance expectations.

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