Counter Associate - Morrow - Painters Supply & Equipment

    Painters Supply & Equipment
    Painters Supply & Equipment Morrow

    15 hours ago

    $35,000 - $62,000 (USD) per year *
    Description

    Job Type

    Full-time

    Description

    COUNTER ASSOCIATE

    BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES

    Why Work for PSE GROUP?

    • Weekends off
    • Weekday schedule 8am-5pm
    • 401(k) program with company match
    • Generous benefits package for full time employees:
    • Medical, Dental and Vision
    • Company paid life and disability insurance
    • 3 weeks Paid Time Off
    • Competitive compensation program
    • A great work environment with career advancement opportunities
    About PSE Group:

    PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

    Position Overview
    The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.
    This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

    Key Responsibilities

    Customer Service & Sales Support (Primary Focus)
    • Provide professional, friendly customer service both face-to-face and over the phone
    • Assist walk-in customers with product selection, order placement, and technical inquiries
    • Proactively contact preferred end-user customers to support sales and order follow-ups
    • Accurately receive and enter telephone orders into company systems
    • Track order status and communicate shipment updates to customers
    • Support outside sales representatives by providing product and order assistance
    • Maintain positive customer relationships through reliable and service-focused interactions
    Order Processing & Transaction Accuracy
    • Process customer transactions accurately using the point-of-sale (POS) system
    • Operate cash register and handle payments responsibly
    • Verify orders for accuracy prior to fulfillment or delivery
    • Maintain accurate customer records, pricing, and account setup information
    • Ensure all paperwork and documentation are complete and accurate
    Inventory Control & Stocking
    • Receive, organize, and stock incoming merchandise
    • Put away weekly stock orders and maintain organized inventory areas
    • Reconcile inventory discrepancies and perform inventory transfers as needed
    • Utilize handheld inventory scanners and computer systems to manage stock
    • Assist with inventory counts and inventory control processes
    • Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation
    Paint Mixing & Order Preparation
    • Prepare paint orders using standard and custom formulas
    • Mix paint accurately and safely using appropriate equipment
    • Maintain and clean mixing equipment and work areas
    • Ensure proper documentation of formulas and color records (Paid paint mixing experience is preferred but not required.)
    Store Operations Support
    • Maintain cleanliness and organization of the store and work areas
    • Properly dispose of waste materials in accordance with company and regulatory standards
    • Assist with general store operations and cross-functional duties as assigned
    Requirements

    Required Qualifications
    • High School Diploma or GED Strong customer service and communication skills
    • Comfortable using computers, POS systems, and inventory software
    • Strong attention to detail and organizational skills
    • Ability to multitask in a fast-paced environment
    • Valid driver's license with acceptable driving record
    Preferred Qualifications
    • 1+ years of customer service, inside sales, or counter sales experience
    • Experience with inventory control systems or inventory scanners
    • Paint mixing or color matching experience (paid experience preferred)
    • Retail, automotive, or coatings industry experience
    • Sales aptitude and ability to identify customer needs
    Additional Requirements Ability to pass pre-employment drug screening Acceptable Motor Vehicle Record (MVR) upon hire
    * This salary range is an estimation made by beBee
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