Senior ServiceNow Architect - Boston, United States - Kyyba

Kyyba Boston, United States

3 weeks ago

Description

Job DescriptionPosition Responsibilities (including but not limited to):

Define product strategies, architecture, and best practices.
Define the current and future state architecture for the ServiceNow platform and Automation capabilities.
Ensure interoperability and scalability across the platform and core system configuration.
Design, and implement the processes and configuration standards for the current and future ServiceNow capabilities.
Perform ServiceNow implementation tasks including but not limited to configuration, integration, custom programming.
Develop clear and concise technical & process documentation.
Conduct peer review, as required.
Participate in design review sessions with various stakeholders to validate design is as per requirements.
Design and develop reusable components Analyze and reuse such developed components from the repository during the design process.
Maintain the integrity of the ServiceNow tool across production and non-production environments.
Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
Perform installation and testing of vendor-provided updates and new releases.
Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation.
Support the design of ServiceNow integrations and work with business partners and technical teams for implementation.
Identify and define business solutions for ITIL users.
Define and promote business product changes which continuously increase maturity and sustain each level of maturity.
Drive ServiceNow product improvement by testing and adopting out-of-box processes and supporting tools.
Provide input on technical effort estimation to arrive at resourcing plans.
Raise concerns regarding changes in timelines and expectations with customer point of contact to resolve the same.
Support the onboarding of new agencies and users onto the ServiceNow platform.

Act as SME for all ServiceNow, user facing functions, including ticket creation and management, reporting, dashboards, Performance Analytics, data exports, integrations, etc.

...Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades, and testing (via use of the Automated Test Framework).Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, etc.

Preferred Qualifications:

Minimum 8+ years of direct experience as a ServiceNow Architect, Developer, Admin, or application owner, configuring core ServiceNow modules including Service Catalog, Asset, and ConfigurationServiceNow certifications/experience in ITSM, ITOM, ITAM, GRC, HR, CRMInformation Architecture - ServiceNow Common Services Data structures a big plusServiceNow custom application/portal experienceAbility to "think big" and challenge conventional wisdom regarding technology refresh and hype.

Ability to be flexible, adaptable and learn new concepts quickly.
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.

Demonstrated understanding of ITIL processes, operations, and proceduresAdvanced Scripting/ Reporting and other classes area highly recommendedITIL V3 Foundation Certification (Preferred, but not required)Shows an excellent level of written and verbal communication skills, including presentations, and would be able to represent the Service Management organization in a customer facing (internal and external) situation in a professional manner.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us.

We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere.

We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer:
Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

Rewards:
Medical, dental, vision401kTerm lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client

SELECT AWARDS
An INC 5000 company for 10 yearsCorp Michigan Economic Bright SpotsCrain's Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category:
Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan

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