General Manager - New Orleans, LA, United States - IHOP

Description

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals.

Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community.

The General Manager at IHOP plays a pivotal role in overseeing the entire restaurant's operations. They are responsible for managing staff, ensuring exceptional customer service, maintaining quality and cleanliness standards, and meeting financial goals.

The General Manager also focuses on strategic planning, budget management, and creating a positive work environment to uphold IHOP's reputation for quality dining experiences.

Oversee all aspects of restaurant operations and make critical decisions.
Adhere to company standards to optimize sales and minimize costs, including food, beverage, supply, utility, and labor expenses.
Ensure accurate and timely completion of financial and personnel/payroll administrative duties in line with company policies.
Enforce food safety practices, cleanliness, and maintenance in the kitchen and dining areas.
Maintain compliance with operational standards, company policies, and local laws.
Ensure consistent high-quality food preparation and service.
Estimate food costs, manage supply orders, and minimize waste.
Schedule food deliveries based on inventory and projections, and uphold ServSafe guidelines.
Ensure positive guest service and address complaints effectively to foster guest loyalty.
Establish security procedures for employee, guest, and company asset protection.
Manage daily operations, scheduling, planning, product quality, and cleanliness.
Investigate and resolve issues related to food quality and service.
Conduct interviews, hiring, supervision, development, and, when necessary, termination of staff.
Conduct orientation and oversee employee training.
Develop employees through feedback, performance expectations, and reviews.
Actively engage with the local community and encourage restaurant personnel to do the same.
Complete job responsibilities and objectives in accordance with company policies.
Represent IHOP/Ruby Enterprises in a positive light, aligning with the "We Care" philosophy.
Previous relevant work experience is often required. General Managers need strong leadership skills to effectively supervise and guide staff, including training, delegating tasks, and resolving conflicts.

General Managers are responsible for overseeing various aspects of operations, so strong organizational skills are important for managing tasks, schedules, and priorities effectively.

The ability to identify issues, analyze problems, and implement solutions is vital for General Managers to keep operations running smoothly.

Strong customer service skills are essential for handling customer inquiries, complaints, and ensuring a positive experience.

General Managers may be responsible for budgeting, financial reporting, and managing expenses, so a basic understanding of financial principles can be valuable.

Familiarity with industry-specific software, point-of-sale systems, and other relevant technology may be required.

General Managers often work closely with other managers and staff, so the ability to collaborate effectively as part of a team is essential.

General Managers should prioritize both customer and employee satisfaction, ensuring that customers receive quality service and employees feel supported and motivated.

Efficiently managing time and tasks is crucial to meet deadlines and achieve objectives.
General Managers must be reliable and available to handle responsibilities, including potentially working weekends, evenings, or holidays.
Food Safety Certified; Certifications through IHOP training courses assigned.
#