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    • Intake Coordinator - Charlotte - Architech Sports and Physical Therapy

    Architech Sports and Physical Therapy
    Architech Sports and Physical Therapy Charlotte

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    Intake Coordinator


    Architech Sports is a premier facility specializing in Athletic Performance Therapy, dedicated to helping athletes of all levels achieve optimal recovery and peak performance. The Intake Coordinator plays a critical role in ensuring a seamless and welcoming experience for patients while supporting the day-to-day operations of the clinic.

    The Intake Coordinator is responsible for managing patient intake, scheduling appointments, maintaining accurate records, and ensuring a positive experience for every patient. This position requires strong organizational skills, professionalism, and a commitment to providing exceptional customer service while maintaining confidentiality and compliance with clinic policies.

    KEY RESPONSIBILITIES:

    Patient Engagement & Support

    • Serve as the first point of contact for patients and visitors, whether in person or by phone, addressing inquiries and providing guidance.
    • Schedule patient appointments and procedures to optimize provider availability and clinic efficiency.
    • Maintain a welcoming and professional reception area to enhance patient satisfaction and comfort.
    • Anticipate patient needs, ease anxieties, and provide clear communication regarding clinic processes and services.
    • When needed, complete authorizations and referrals for services, including appointments and procedures
    • Review patient's medical history and insurance coverage for approval
    • Contact referring physicians for additional information as needed

    Administrative Tasks

    • Create and maintain patient records by collecting, updating, and accurately filing medical, personal, and financial information.
    • Process patient payments, manage third-party claims, and assist with revenue collection activities.
    • Track and manage office supplies, place orders as needed, and coordinate equipment maintenance and repairs.
    • Ensure compliance with all confidentiality standards by safeguarding sensitive patient information.

    Clinic Operations

    • Collaborate with staff and providers to ensure smooth clinic operations and resolve scheduling conflicts.
    • Participate in biweekly virtual one-on-one meetings with the supervisor to discuss goals, challenges, and updates.
    • Contribute to team success by supporting broader initiatives aligned with Architech Sports' mission, vision, and values.

    QUALIFICATIONS:

    Skills & Competencies

    • Strong organizational skills, attention to detail, and ability to multi-task in a dynamic environment.
    • Excellent customer service and interpersonal communication skills.
    • Ability to work both independently and as part of a team, maintaining flexibility to address evolving priorities.
    • Proficiency in scheduling, word processing, and general office management.

    Education & Experience

    • At least 2 years of experience in a medical office or similar professional environment.
    • Demonstrated ability to interface effectively with staff, therapists, and patients from diverse backgrounds.
    • Knowledge of medical office procedures and confidentiality standards is preferred.

    WORK ENVIRONMENT:


    The Intake Coordinator position operates in a fast-paced clinic environment requiring strong attention to detail, adaptability, and a commitment to excellent patient care. Regular collaboration with clinic staff and team supervisors ensures alignment with Architech Sports' core values and operational goals.

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Intake coordinator