- Directs and supervises the housekeeping staff
- Assists in the selection, supervision, training, and development of staff
- Assists in implementation of preventative maintenance and property wide cleanliness programs.
- Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling
- Assists in the compliance with all department and company policies, procedures, internal controls, and government regulations
- Demonstrates old world hospitality with charm
- Communicate effectively with all levels of Team Members, guests, and outside contacts.
- Work effectively in a fast-paced environment
- Move around all work areas effectively and efficiently
- Work long hours, including nights, weekends, and holidays
- Extended time seated as well as on your feet
- High school diploma or GED certificate
- Must be 18 years of age or older
- 3 years of housekeeping supervisory experience in a high-volume hotel is preferred
- Must be able to convey accurate information both orally and written
- Must have an eye for detail and be able to determine cleaning and maintenance issues in rooms
- Must become familiar with various room types and room set-ups
- Must be able to make rational decisions and assume responsibility for the outcome of the decision
- Must meet attendance guidelines
- Attend required training sessions offered by the casino
- Obtain required licenses
- Perform the duties described in compliance with local laws and regulations
- Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
- Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
- Adhere to Internal Control Procedures and Policies
- Report illegal activity to Security or the appropriate levels of Management
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Housekeeping Shift Manager - Waterloo, United States - Lago Resort & Casino LLC
Description
Job Description
Job DescriptionPOSITION SUMMARY
Directs the work of an assigned shift in the Housekeeping Department. Always maintains a high-quality property appearance. Adheres to department budget. May act in a lead capacity during the Executive Housekeepers absence.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:
WORKING CONDITIONS
Must have ability to:
JOB QUALIFICATIONS
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
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