Technical Support - Deerfield, United States - Vaco

    Vaco
    Vaco Deerfield, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    This position is near Deerfield, Illinois. It's 1 day a week onsite & 4 Days remote

    It's a contract to hire position that will pay between $25 & $27 per hour with salary conversion between $50,000 to $55,000.

    Recent college grads are welcome to apply if you have solid experience using SQL on internships.

    Please no 3rd party candidates or anyone that requires sponsorship.

    JOB RESPONSIBILITIES:

    Resolve complex application/technical issues;

    Needs the ability to adapt and pick up new technology rapidly;

    Must be able to troubleshoot and understand upstream and downstream dependencies;

    Candidate will be an internal escalation point for the Support team;

    Must be able to be a team player and work within a small team environment;

    Respond to requests for systems assistance via phone or electronically through tickets;

    Document, track and monitor problems to ensure timely resolution;

    Research questions using available information resources;

    Must be able to and willing to provide phone support to remote clients;

    On call phone support is a shared responsibility of the support team;

    Advise users on appropriate action and follow standard help desk procedures;

    THIS POSITION REQUIREMENTS:

    Bachelors degree in (Business Management, Computer Science, or related discipline) or equivalent experience;

    SQL experience: must be able to understand, execute and use pre-built scripts;

    Great phone demeanor and strong customer service skills - possess a passion for helping first;

    Must be familiar with multiple browsers and how to troubleshoot issues within them;

    Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);

    Strong and effective customer service skills, interpersonal, and conflict management skills;

    Strong organization, planning, communication, diplomacy, and presentation skills required.

    Benefits:

    Competitive base salary and bonus program

    Comprehensive health insurance plans (medical, dental, vision)

    Company paid basic life and accidental death and dismemberment up to $250,000

    Voluntary benefits including short-term and long-term disability, supplemental life insurance, accident insurance, long-term care insurance, flex spending and dependent care, and pet insurance

    401(k) retirement plan with a company match

    Paid time off

    Health club reimbursement

    Attend and support our annual franchisee and branch leadership conferences

    Career growth opportunities and ongoing training

    Desired Skills and Experience

    SQL, Word, Excel, PowerPoint, Outlook