Patient Service Representative - Rochester - Retina Associates of Western NY, P.C.

    Retina Associates of Western NY, P.C.
    $32,000 - $52,000 (USD) per year * Healthcare
    Description

    Position Overview: We are seeking a highly organized and personable Patient Services Representative to join our bustling specialized ophthalmology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service, managing appointments, and ensuring the smooth flow of daily operations. If you thrive in a fast-paced medical environment and are committed to providing outstanding patient care, we invite you to join our team.

    Responsibilities:

    ● Greet patients warmly and create a welcoming atmosphere in the clinic.

    ● Schedule appointments, surgeries, and follow-up visits while optimizing the physician's schedule for efficiency.

    ● Manage a high volume of incoming calls, addressing patient inquiries, scheduling requests, and concerns promptly and professionally.

    ● Verify patient information, insurance coverage, and ensure accurate data entry into the electronic health records system.

    ● Collect and process patient demographic and insurance information during check-in, ensuring accuracy and compliance.

    ● Explain and assist patients in completing necessary forms and consent documents.

    ● Coordinate and communicate effectively with medical staff, referring physicians, and internal departments.

    ● Assist patients in understanding their insurance coverage, co-pays, and out-of-pocket expenses.

    ● Handle patient inquiries about billing, account balances with sensitivity and discretion.

    ● Collaborate with clinical staff to maintain an organized and efficient patient flow.

    ● Manage and update patient records, ensuring all necessary documentation is complete and accurate.

    ● Maintain strict confidentiality of patient information in accordance with HIPAA regulations.

    ● Address patient concerns and complaints in a professional and empathetic manner, escalating issues as needed.

    ● Participate in training programs and stay updated on practice policies, procedures, and industry regulations.

    ● Contribute to the maintenance of a clean and organized reception area.

    ● Assist in administrative tasks such as filing, data entry, and supply inventory management.

    * This salary range is an estimation made by beBee
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