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- Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
- Adheres to all documented departmental policies, procedures, and knowledge base documentation
- Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
- Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
- Maintains detailed and accurate records in workload management, asset management, and administrative applications
- Actively maintains education and cross-training on all departmental areas of expertise
- Maintains certifications and attends training when available and appropriate
- Role model and mentor to all levels in the department for all areas of support and function
- Assists leadership in identifying opportunities for process improvement within and outside of the department
- May perform other duties upon request
- May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need
- High School Diploma/GED (or higher)
- 2+ years of technical desktop support experience in a professional setting
- Ability to lift 40 pounds unassisted
- Ability to travel to other local offices as needed, approximately 10% of the time
- Valid driver's license
- Associate's Degree (or higher)
- Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
- Organize, prioritize and work efficiently while multi-tasking
- Handle difficult and stressful situations with professional composure
- Have excellent verbal and written communication skills, both technical and non-technical
- Be analytical and thorough, showing attention to detail
- Ability to work both independently and collaboratively
Senior Tech Support Specialist - Gorham, United States - Optum
![Optum background](https://contents.bebee.com/companies/us/optum/background-vkMMI.png)
Description
Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.Location: 489 State St, Bangor ME, Eastern Maine Medical Center
Primary Responsibilities:
Required Qualifications :
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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