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    CRM Applications Manager - Natick, United States - MathWorks

    MathWorks
    MathWorks Natick, United States

    2 weeks ago

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    Description

    Summary

    Take the next step in your career now, scroll down to read the full role description and make your application.

    MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More:

    The CRM manager will manage a team ofSystems analysts and Developers, supporting our Salesforce implementation. This team will understand the business drivers as well as Salesforce feature set, and develop and implement a roadmap for the various business areas leveraging Salesforce. Responsibilities include:

    • Work with business partners to understand priorities and staffing capacity

    • Lead the team to implement planned projects - analysis, configuration, development

    • Understand Salesforce product roadmap

    • Understand industry trends

    • Create and manage MathWorks Salesforce roadmap

    • Provide R&D for new features, business needs, and app exchangeproducts

    MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

    Responsibilities
    • Manage systems analysts and web developerssupporting the Salesforce system

    • Work with systems analysts to develop Salesforce roadmap for different business areas

    • Work with business area liaisons to understand their goals and requirements

    • Work with Salesforce contacts to keep up to speed on Salesforce roadmap

    • Manage Salesforce developers to design and implement solutions that balance business needs with technical simplicity

    Qualifications
    • Experience with CRM (Customer Relationship Management)

    • Experience with product roadmaps

    • Experience with Sales and Marketing domains

    • Experience managing Systems analysts and developers

    • Salesforce Certifications a plus

    Required Qualifications
    • A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.
    • Experience with Salesforce
    • Experience with Management
    The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.PDN-9c29e026-d621-425d-996a-efa68206d9f3
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