Help Desk Support Specialist - Littleton - Mevion

    Mevion
    Mevion Littleton

    1 week ago

    Description
    Position Summary:
    The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
    Essential Functions:
    • Responds to end-user requests for technical assistance by phone, email, or ticketing system.
    • Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
    • Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
    • Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
    • Escalates problems to appropriate levels or teams to achieve issue resolution.
    • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
    • A desire to work with all IT function areas including desktops, networks, and servers.
    Experience Preferred:
    • Microsoft 365 Administration
    • Microsoft Active Directory / Entra ID
    • Atlassian Suite
    • Salesforce
    Education, Training, and Experience:
    • At least 2-5 years' applicable experience.
    • A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
    Physical and Environmental Considerations:
    • Must be able to sit/stand for long periods of time.
    • Required use of standard office equipment including laptop, phone, copier, etc.
    • Typical office environment.
    • Must be able to walk through the factory environment safely.

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