Intake Specialist - Alachua, United States - Living Talent Company

Description

Change lives, build futures: Join this non-profit and empower individuals and families to achieve stable housing and a brighter tomorrow

• Full-time opportunity
• Competitive salary and benefits package
• Work-life balance with a 4-day work week option after the probationary period
• Location: Woodland Park, Gainesville
• Positive and collaborative work environment

The Intake Specialists general responsibilities include:

• Administering and facilitating the processing of all applicants.
• Effective Communication (phone, in-person, email) with the public, business partners, and internal colleagues.
• Time management, attention to detail, and accuracy.

Duties include:

Applicant Screening and Processing:

• Interviewing and verifying data.
• Conducting credit checks and determining eligibility.
• Logging applications and data entry.
• Explaining program requirements, and notifying applicants of determination in writing.

Waiting List Management:

• Updating and maintaining.
• Generating monthly reports.
• Explaining waitlist policies to applicants.
• Providing status updates.

Communication and Reporting:

• Answering inquiries regarding eligibility and waitlist status.
• Compiling statistical data for departmental reporting.
• Assisting with producing monthly and annual reports.

Knowledge, Skills, and Abilities:

• Organized & Detail-Oriented: Keep things running smoothly with top-notch organization and a focus on accuracy.
• Numbers: Handle rent calculations and other finance tasks.
• People Person: Conduct interviews and interact with everyone respectfully and professionally.
• Confidentiality: Keep information safe and secure.
• Tech & Writing Savvy: Write reports, forms, and letters, and handle common computer programs with confidence.
• The ability to navigate complex regulations and policies. You will be trained on federal, state, and local rules, regulations, and policies).

Education & Experience Highlights:

• College Degree: Associate in business or public administration preferred.
• Field Experience: 1 year working in public housing, social services, or case management (or relevant combo of experience and education).