- Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in
the system.
Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and
infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of
customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels. - At least 3 months related experience or training. Experience in a Network Operations environment preferred.
• Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
• Must be able to work under pressure.
• Cisco Certified Technician (CCT) preferred.
• A working knowledge of modems and basic networking preferred. - Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Medical, dental, and vision plans - start when you start
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $75/mo. Stipend
- Remote Access to select premium channels (Cable One, Sparklight , Cable America and ValuNet Fiber Only)
- Forbes' "America's Best Midsized Employers"
-
Data Center Technician
3 weeks ago
Motion Recruitment Partners, LLC Phoenix, United StatesAn enterprise tech company is looking for multiple Data Center technicians to work in their data center located in El Mirage, AZ. In this role, you will be responsible for prepping, installing, troubleshooting, diagnosing, decommissioning, or replacing technical equiptment includ ...
-
Data Center Technician
2 days ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionPlease contact me at or Must be OSHA Certified) · E2 optics is looking for a Data Center Technician to support there new up and running project for the Red Mountain Data Center. This Data Center has recently been built out and are looking for a s ...
-
Data Center Technician
2 days ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionData Center Technician Responsibilities: · Running Cables and patch cords through proper locations with care (Over cabinets and under raised floors) · Installing, removing, and relocating various types of server racks · Terminating cables to the p ...
-
Data Center Technician
2 days ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionPlease contact me at or Must be OSHA Certified) · E2 optics is looking for a Data Center Technician to support there new up and running project for the Red Mountain Data Center. This Data Center has recently been built out and are looking for a s ...
-
Data Center Technician
2 days ago
Motion Recruitment Partners LLC Phoenix, United StatesData Center Technician · Phoenix, Arizona · Onsite · Contract · $25/hr - $32/hr · An enterprise tech company is looking for multiple Data Center technicians to work in their data center located in El Mirage, AZ. In this role, you will be responsible for prepping, installing, ...
-
Data Center Technician
2 days ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionData Center Technician Responsibilities: · Running Cables and patch cords through proper locations with care (Over cabinets and under raised floors) · Installing, removing, and relocating various types of server racks · Terminating cables to the p ...
-
Data Center Technician
3 days ago
CoreWeave Arizona City, United StatesCoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry's fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases - VFX and rendering, machine learning and AI, batch p ...
-
Data Center Technician
2 weeks ago
KC Installation, LLC Phoenix, United StatesJob Description · Job DescriptionLocation: Phoenix, AZ · Position Type: Full-Time/Contract · Position Summary: · We are seeking a skilled and detail-oriented Low Voltage Cabling and Networking Equipment Installer to join our data center team. The ideal candidate will be responsib ...
-
Resource Center Technician
2 weeks ago
Phoenix Children's Hospital Phoenix, United StatesPosition Details · Department: RSRCH-GRNT | Emily Center Library · Category: Community Outreach · Location: Phoenix · Employee Type: PRN · Posting #: 836636 · Posted On: 5/14/2024 · Position Summary · This position performs the operation of the front desk duties and assists t ...
-
Center-Based Behavior Technician
6 days ago
Life Skills Autism Academy Arizona City, United StatesLife Skills Autism Academy is looking for exceptional behavior technicians Candidates must hold and maintain current certification as a Registered Behavior Technician (RBT) as issued by the Behavior Analyst Certification Board (BACB) or be willing to complete a 40 hour training c ...
-
Data Center Technician Manager
23 hours ago
Microsoft Corporation Phoenix, United StatesAs a Data Center Technician Manager (DCTM), you will lead a team of technicians, providing guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Ke ...
-
Data Center Technician Internship Role
3 weeks ago
Iron Mountain Phoenix, United States Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...
-
Center-Based Behavior Technician
1 week ago
Centria Autism Phoenix, United StatesOur Story · Life Skills Autism Academy, a division of Centria Autism, is a high-commitment, center-based ABA Therapy program. Rooted in the evidence that early, high-intensive ABA Therapy leads to the greatest potential reached by children on the autism spectrum, we specialize i ...
-
Data Center Technician, JWCC
2 weeks ago
Amazon Phoenix, United States· As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting hardware based problems. You are able to troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, network ...
-
Data Center Technician L2
3 days ago
NTT America Solutions, Inc. Arizona City, United StatesNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class ...
-
Data Center Infrastructure Technician
3 weeks ago
Iron Mountain Phoenix, United States Paid WorkAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...
-
Safeway Phoenix, United States Full timeAbout the company · Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table an ...
-
Data Center Technician
3 weeks ago
Variscale Services and Engineering, Inc. Phoenix, United StatesOur Team is currently seeking a strong Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superio ...
-
Data Center Technician Internship Role
2 days ago
Iron Mountain Inc Phoenix, United States InternshipSHIPAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate ...
-
Data Center Technician
1 week ago
Prime Technical Services Phoenix, United States**Responsibilities** · - Unboxing of cables · - Cables need to be labeled, run, inspected, plugged in and managed · - Rack all MOR network gear · - Run and manage all octal/async cables · - Run all PSM4 fiber cabling MOR devices to Patch panel. · - Run all PSM4 fiber cabling Patc ...
Network Operations Center Technician II - Phoenix, United States - Cable One
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description:At Sparklight / Cable one and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
What you will do to contribute to the company's success
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#LI-VR1
CABO3