Associate Director, Workforce Management

A leading organization in the regulated services sector seeks a Senior Workforce Manager to lead enterprise workforce capacity planning and management across large-scale customer service operations. · Lead enterprise workforce capacity planning, forecasting, scheduling, and real- ...

We are seeking a Senior Workforce Manager to lead enterprise workforce capacity planning and management initiatives across global BPO operations. · Strong knowledge of utility operations, regulatory frameworks, and customer service technologies. · Proven experience leading workfo ...

We're seeking analytical thinkers who are detail-oriented, technically skilled, and customer focused. · Analyze patterns including volumes, trends, attrition rates, and productivity metrics. · Forecast workload and staffing needs using data-driven insights. · ...

We are looking for a Workforce Manager who will be responsible for workforce planning, scheduling, intraday performance, · cross-site communication across Bounce AI's operations.You will drive productivity through data, ensure staffing aligns with demand, · act as the operational ...

We are looking for an energetic and detail-oriented Workforce Manager to lead our staffing and scheduling efforts. In this role you will oversee workforce planning coordinate team schedules and ensure optimal staffing levels to deliver outstanding customer experiences. · ...

+Job summary · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · +BenefitsBudget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resou ...

Seeking a senior workforce management leader to drive capacity planning and workforce operations across domestic teams and global BPO partners in Egypt and the Philippines. · ...

The NearU National booking center is a centralized appointment setting contact center for NearU supported home services companies. · Forecast call volume and staffing needs using historical data trends seasonality and business inputs · ...

Bounce AI is seeking a Workforce Manager to own scheduling, real-time operations, and intraday productivity for our Resolution Expert (RE) teams. · Own daily and long-range staffing models, schedules, and coverage plans across Resolution Expert teams · Manage intraday performance ...

The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling, intraday management, · This position plays a critical role in balancing cus ...

Senior Workforce Manager for hybrid position in Detroit office. · ...

+Job summary · Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. · +ResponsibilitiesServe as the liaison between client managers, local office and contract employees. ...

PwC helps job seekers find great jobs in the US. We are not a staffing firm or agency. PwC does not hire directly for these jobs but promotes them on LinkedIn on behalf of its direct clients and marketing partners. · Advise clients on workforce management leading practices and st ...

Our client is looking for a Workforce Manager to forecast labor needs, optimize staffing, and collaborate with recruiting teams to ensure smooth park operations and profitability. · What You'll Do · Forecast and identify staffing needs to support operational goals. · ...

We are seeking a Senior Manager to join our Workforce Consulting team in Silicon Valley, CA. As a key member of our team, you will advise clients on workforce management leading practices and strategy. · ...

Bounce AI is seeking a Workforce Manager to own scheduling, real-time operations, and intraday productivity for our Resolution Expert (RE) teams. · This is a high-impact role at the center of operations—partnering with managers, agents, and leadership to ensure the right people a ...

We are seeking a Workforce Manager to ensure the right talent is assigned to the right projects at the right time. · ...

The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling · , intraday management, · and real-time adherence to optimize service level ...

We are looking for a highly organized and proactive Workforce Manager to support our operations and people-focused initiatives. · Support day-to-day operations by coordinating schedules, resources, and team workloads. · ...

Directly manage the scheduling forecasting and reporting functions of Peak Support's workforce management ensuring that all service level agreements across all projects are met or exceeded while maintaining a positive work environment for all Peak Support team members. · ...

We're seeking analytical thinkers who are detail-oriented, technically skilled, and customer focused. Join us as we expand our team. · Work with the Brightest · Join our dynamic team of talented, diverse, and driven professionals. Each valued team member brings unique skills and ...