Store Manager - Boston, United States - Blu Dot

Description

Job Description

TITLE: Store Manager - Boston Showroom

REPORTS TO: Regional Manager

ABOUT US: Blu Dot ), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Manager to join our dynamic and values-driven company.

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

Core Values

Good design is good. Good design should be reflected in everything we do.

Keep it simple. Strive for economy in all that you do.

Everyone is invited to our party. Treat every individual with respect & dignity.

Our glass is half full. Focus on the positive.

Be humble. We take nothing for granted.

Turn it up to 11. Determine what is expected and do a little more.

Stay curious. Try, learn, improve, repeat.

POSITION FUNCTION: To achieve monthly sales goals and provide exceptional service to all visitors of the Blu Dot store in Boston. Perform and supervise all activities to meet sales, service, merchandise presentation/design excellence, and control expenses as directed by Blu Dot. Further the awareness and reputation of the Blu Dot Brand as an American Design Studio. Create a compelling shopping experience for all.

QUALIFICATIONS: Passion for, and a background in design, architecture, or design-based retail preferred. Associate, B.S., or B.A. degree or equivalent experience. 3-5 years of retail management experience and a successful track record of generating revenue, developing ongoing customer relationships, and managing a budget is required. The ability to effectively communicate, multitask, maintain organization, make timely decisions, and prioritize is a necessity. Experience in leading and directing a professional and successful team.

COMPENSATION: In addition to your base salary, you are eligible for quarterly bonuses for meeting established budgeted sales goals for the Boston Store location. Your annual bonus potential is 30% of your base salary.

WORK PERFORMED:

Sales, Marketing and Merchandising:

• Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor
• Develop and maintain relationships with all customer cohorts
• Meet monthly sales goals and maximize profitability
• Use product information and design knowledge to demonstrate merchandise features and benefits
• Suggest additional items based on assessment of customer's needs
• See sales through to completion and follow up with the customer as necessary
• Communicate accurate pricing, delivery expectations and tracking information
• Enter customer orders according to company policy and procedures
• Actively prospect and cultivate new customers and to the trade client base
• Implement and maintain visual merchandising standards of the showroom
• Maintain supply of sales & marketing materials and distribute effectively to customers
• Create and maintain accurate customer email database for communicating sales, promotions, and events
• Help with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot.
• Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space.

Customer Service:

• Train and empower your team to make the best decisions for the customer while maintaining company policies
• Respond to all incoming emails and phone calls within 24 hours
• Communicate an in-depth working knowledge of product construction and care to customers
• Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious manner
• Utilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
• Accurately communicate in stock status and delivery lead times to customers
• Assist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistencies
• Provide assembly instructions to customers as needed
• Provide catalogs, samples, and marketing materials to customers upon request
• Communicate customer and assortment feedback to direct supervisor and Product Development team

Operations:

• Receive all incoming inventory and floor samples in compliance with company standards
• Perform inventory cycle counts as directed and assist BDMN team in reconciling variances
• Consistently follow and demonstrate an understanding for order entry and inventory management processes, policies, and systems
• File freight claims and return process documents as needed
• Maintain a clean, organized, and compelling shopping space
• Coordinate order shipping logistics with customers and local white glove delivery providers: obtain contact info, correct billing address and delivery quotes as needed
• Work with Store Operations to manage and own the local final mile delivery company relationship and keep accurate records of product that may reside at their storage facilities
• Ensure that the delivery experience provided by local delivery partners in in keeping with company customer service standards.
• Partner with accounting team to maintain accurate sales and billing records
• Assist in inventory planning and forecasting as required
• Maintain company loss prevention standards; responsible for store inventory shrink
• Submit expense reports monthly and adhere to company purchasing policies
• Alert direct supervisors to any system inaccuracies: pricing, inventory, etc.

Staff Management/HR:

• Lead the Blu Dot Boston team with respect and professionalism
• Foster curiosity for design
• Create and promote a positive and safe work environment
• Write weekly staff schedules that provide appropriate coverage for sales traffic
• Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills
• Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards
• Train staff as needed/directed
• Partner with Store Operations to seek feedback on team performance and instigate necessary process training as required
• Recruit and hire staff as needed/directed
• Write and deliver annual performance reviews
• Hold monthly meetings with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes

Other Duties:

• Make showroom available for after hour events and private parties as instructed
• Projects as assigned
• Open Studio
• Host Quarterly Trade Events