Risk & Fraud Analyst II - Remote - USA

Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months in ...

Job description

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Boulevard is redefining how salons and spas run their businesses, and payments are core to that mission. Our integrated payments platform processes billions of dollars annually, is scaling rapidly, and underpins the trust our customers place in us every day.

As we continue to grow our financial services business, we're seeking a Risk & Fraud Analyst to help protect that trust while enabling responsible scale. You'll play a critical role in identifying and investigating risk and fraud patterns across our payments ecosystem, collaborating closely with customers and cross-functional teams, and shaping smarter, more efficient risk processes as we scale.

As part of our Payments & Financial Services group, you'll help evolve our risk programs by turning insights from day-to-day investigations into meaningful improvements in controls, tooling, and customer experience.

What you'll do here:

• Fraud Support: Responsible for actioning the day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing.
• Case Investigations: Monitor and analyze various types of information provided through different tools, reports and documentation to make strong decisions.
• Onboarding Documents and Merchant Transaction Histories: Assess risk levels and make approval recommendations for onboarding and payment processing limits.
• Stakeholder Engagement: Build trust with our customers and internal Boulevard teams through a great customer experience and excellent fraud education.
• Raise the Bar: Give feedback on how our current risk programs can be improved, and assist with implementing those improvements.
• Industry Knowledge: Stay informed of fraud trends and relevant regulations to assist in maintaining an exceptional risk program for Boulevard.
• Systems: Assist in the development of fraud detection and risk management systems and tools, suggesting enhancements as needed.

What you'll need to thrive:

• High school diploma required, Bachelor's degree preferred
• 3-7 years of experience in the payments industry, with a focus on underwriting, transaction monitoring and/or fraud, dispute, and risk management
• Experience with SQL, Tableau or Sigma is required
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• Familiarity with merchant processing platforms and applications
• Experience with the use of automation and/or AI tooling on the job is required
• Ability to read and understand credit card processing statements
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Strong analytical skills, attention to detail, and research capabilities – you love to dig, understand, and get to the bottom of issues
• Able to research and make decisions on complex merchant-related issues then relay findings in a clear, concise way

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $91,000 - $119,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically. 

• We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• Take a break whenever you need with our flexible vacation day policy. 

• Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month. 

• Family planning resources and specialized support programs. 

• Equity: get ahead on the ground floor and grow with Boulevard. 

• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official LinkedIn page to stay up to date on all things Boulevard life

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.