IT Support Specialist - Hartford, United States - Complete Staffing Solutions

Description

Primary Responsibilities

Maintain and improve the current network solutions to ensure efficient system operation with increasing redundancy and resilience to continuously improve uptime and smooth network operations.

Monitor, configure and maintain the overall IT network architecture including but not limited to, Firewall, IDS/IPS, SSO, endpoint security, MDR, email, SIEM integration, and mobile device best practices.

Works directly with product owners, internal stakeholders, and vendors to troubleshoot and deploy new system configurations and or updates to existing connections to ensure application reliability and security best practices.

Refines processes to secure baseline hardening configurations of network, security, desktops, servers, including cloud-based and native applications using best practices and ensuring system adherence to CSI baselines.

Maintain network security policies, standards, hardening best practices based on HIPAA, PCI, NIST, HITRUST and DSS.

Primary responsibility, with assistance from other team members, to maintain optimum security posture by leveraging vulnerability tools, analysis to identify gaps, recommend and implement optimal solutions.

Participates in the formal incident response efforts for intrusions and exploits, incident investigations.
Acts as an escalation point for helpdesk events for problem resolution.

Ability to mentor and train new team members to ensure skillsets are at an appropriate level to ensure our policies and procedures are implemented effectively.

Responsible for engineering and supporting network security technologies.
Ability to lead and execute infrastructure projects in cloud-base.

Must be self-motivated, team oriented and able to work in an agile, fast-paced environment with excellent written and communication skills.

Job Requirements

Associates degree or substantial equivalent experience in the field with advanced IT certifications.
Relevant security and network engineering design or equivalent experience with network design, firewall administration or other related work
Proven ability to communicate technical and business requirements effectively in written and oral format.
Ability to problem solve independently or within a group setting.
Ability to efficiently use internal tools, ticket tracking systems.

Preferred Experience

Strong technical expertise required in one or more of the following areas: Firewalls, Network Intrusion Detection, Prevention Systems, Routers and Switches, MDM, EDR, SIEM, AI, Machine Learning, Packet decoding and analysis, Web Proxy Servers, Load Balancing, SSL VPN Solutions, Web application firewalls, and data loss prevention technologies,

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