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Mission Hills

    Desktop, Field Services - Mission Hills, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Mission Hills, United States

    3 weeks ago

    Default job background
    Description
    Job Title:
    Desktop, Field Services

    Location:
    MISSION HILLS (Onsite from day one)

    Duration:
    Long term Contract

    Primary Responsibilities:


    • Must have a valid driver's license, car insurance and dependable vehicle
    • Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
    • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
    • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
    • Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
    • Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
    Required software tools/skills:


    • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
    • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
    • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
    Required skills/attributes:

    End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments


    • - 3 years of experience in desktop, laptop and smart phones troubleshooting.
    • Experience with Android and Apple IOS support
    • Must be able to lift up to 70 pounds
    • You will be asked to perform this role in an office setting or other company location
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