Network Engineer - Bonita Springs
1 month ago

Job summary
The IT Systems-Network Technician is responsible for acting as second or third tier technical support for handling customer issues.This resource supports the customer ticket handling process and effectively uses resources to drive ticket closure metrics and customer satisfaction.
Responsibilities
- Serve as the 'lead' on complex technical issues and opportunities.
- Serve as escalation point for issues beyond team authority; specifically supporting technical issues above the requirements of the Desktop Support team.
Job description
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