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    Communication Coordinator, Enrollment Management - Boulder, United States - University of Colorado Boulder

    University of Colorado Boulder
    University of Colorado Boulder Boulder, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    The Enrollment Management division at CU Boulder encourages applications for a Communication Coordinator This position implements communication strategies for the Bursar's Office. The aim is to educate both undergraduate and graduate students, along with their families, about various student financial services available, such as tuition accounts, billing, payments and refunds. Reporting to the Associate Director of Marketing and Communication, the coordinator develops digital and print tactics for student financial processes for new and continuing students and families. The coordinator collaborates with other marketing and communication coordinators in Enrollment Management, with emphasis in communication support for Scholarship Services. The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

    Who We Are

    As one of only 38 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is about realizing the positive impacts of new knowledge.From offering dozens of exciting programs in a range of academic fields, to serving as one of the world's most dynamic research and innovation hubs, to working closely through hundreds of public outreach efforts with communities across Colorado and the world, we take pride in helping our students, faculty, staff and partners turn new insights into productive outcomes that change lives.

    What Your Key Responsibilities Will Be

    Web Management:
  • Manages content for the websites of the Bursar and Scholarship Services (as needed), prioritizing accuracy and timeliness.
  • Creates, edits, and publishes content for various platforms, including forms, student portal, social media, and videos, while maintaining consistency across different communication channels.
  • Collaborates with frontline staff in each unit to align customer interactions and communications.
  • Plans, coordinates, and evaluates video tutorials to enhance user experience.
  • Develops and maintains a thorough and current working knowledge of all federal, state, and institutional rules, regulations, and procedures to ensure the accurate release of information and program compliance.
  • Develop awareness and knowledge of inclusive language best practices and principles, and implement them consistently across student communications.
    • Communication Strategy and Implementation:
  • Assists Directors in developing and implementing comprehensive communication strategies for the Enrollment Management division, including Scholarship Services (as needed).
  • Executes annual communication campaigns that support prospective and current students.
  • Ensures compliance with university branding standards and explores innovative communication tools.
  • Provides strategic communication planning and support to signature events within Enrollment Management, including but not limited to, Admitted Student Day(s), Discover CU Boulder, and Precollege milestone events.
    • Accessibility and Usability of Content:
  • Ensure all published content adheres to accessibility standards and accommodates diverse users and devices.
  • Enhance the usability of digital content based on user needs and student experience.
  • Support accessibility training and guidance to staff and review materials for compliance.
    • Data Analysis and Content Evaluation:
  • Gather data from various sources such as website analytics, social media insights and customer relationship management (CRM) systems to help inform marketing and communications optimizations.
  • Track the effectiveness of event marketing and communication campaigns by monitoring relevant metrics before, during, and after the campaign period.
    • Professional Development:
  • Participate in training seminars, conferences, and meetings to stay updated on industry standards and trends related to content strategy, communication and web design; and to deepen knowledge and understanding of CU Boulder and Enrollment Management departments.
  • Collaborate with the supervisor to identify training opportunities for professional growth.
    • Other duties as assigned

    What You Should Know

  • Hybrid work environment offered
  • This is a two-year limited position.

    • What We Can Offer

  • The annual salary for this position is $59,200.

    • Benefits

    The University of Colorado offers excellent , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the .

    Be Statements

    Be courageous. Be visionary. Be Boulder.

    What We Require

  • Bachelor's degree from an accredited college or university; equivalent experience and education may substitute.
  • Minimum of one plus years of experience working on communications projects.
  • Experience working with Microsoft Office applications.
  • Experience working with team collaborations in communications environments.

    • What You Will Need

  • Excellent verbal communication, organizational, and computer skills.
  • Ability to work independently as well as with a team.
  • Strong attention to detail.
  • Strong math skills and analyzing data.
  • Proven ability to self-monitor quality control and accuracy.
  • Ability to prioritize and implement multiple communication projects at once.
  • Models quality customer service.
  • Detailed knowledge of grammar.
  • Ability to build and send email communication and drip email campaigns.
  • Experience with Microsoft Office applications, high proficiency skills in Excel.
  • Experience with Adobe Photoshop, InDesign and other Adobe Creative Suite applications.
  • Basic website management and design skills.

    • What We Would Like You to Have

  • Bachelor's degree in a communications, marketing, advertising or closely related field.
  • Three or more years of experience managing communications projects.
  • Fluency in Spanish, with the ability to communicate effectively, both written and verbal, in both English and Spanish.
  • Experience specifically managing electronic communication projects.
  • Experience in higher education, financial industry, or nonprofit association.
  • Experience with content management systems and customer relations management systems including Drupal, PeopleSoft, ComGen, and Slate CRM.
  • Experience with HTML and an HTML editor.
  • Intermediate website management and design skills.
  • Professional experience with video production.
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