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Manager of Experience Consulting
1 week ago
Experient Group Atlanta, United StatesManager of Experience Consulting · ABOUT US · ExperientX is the experience practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies to deliv ...
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Manager, Brand Experience
1 week ago
Inspire Brands Inc Atlanta, United StatesThe Manager, Brand Experience will report to the Director, Brand Experience and will be instrumental in enabling the brand experience strategy across end-to-end consumer journey and strategic marketing activities. This role will work closely with the Director, Brand Experience to ...
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Manager, Brand Experience
1 week ago
Inspire Brands Inc Atlanta, United StatesThe Manager, Brand Experience will report to the Director, Brand Experience and will be instrumental in enabling the brand experience strategy across end-to-end consumer journey and strategic marketing activities. This role will work closely with the Director, Brand Experience to ...
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Patient Experience Manager
2 days ago
Ascend Plastic Surgery Partners Atlanta, United StatesCompany Overview: · Ascend Aesthetic Partners is a trailblazer in the cosmetic surgery field, operating twelve clinics across the United States currently. We are on an exhilarating journey, planning to expand significantly over the next 3-5 years. Our mission is to guide patient ...
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Patient Experience Manager
4 hours ago
Ascend Plastic Surgery Partners MSO LLC Atlanta, United StatesJob Description · Job Description · Company Overview: · Ascend Aesthetic Partners is a trailblazer in the cosmetic surgery field, operating twelve clinics across the United States currently. We are on an exhilarating journey, planning to expand significantly over the next 3-5 y ...
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Manager, Brand Experience
1 week ago
Sonic Atlanta, United StatesThe Manager, Brand Experience will report to the Director, Brand Experience and will be instrumental in enabling the brand experience strategy across end-to-end consumer journey and strategic marketing activities. This role will work closely with the Director, Brand Experience to ...
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Manager, User Experience
1 week ago
Merge LLC Atlanta, United StatesMerge Storytelling and Technology · We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communicat ...
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Team Member Experience Manager
22 hours ago
Davidson Hospitality Atlanta, United States Regular Full timeOverview · SUMMARY: · People are the lifeblood of our organization. We dedicate ourselves to recruiting, hiring, and developing the best team in hospitality, while providing an environment for our people to flourish. Our team in Learning & Org Development is expanding and we ar ...
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Manager, Client Experience
2 weeks ago
Wheels, Inc. Alpharetta, United States Full timeDescription · : Objective · The Manager – Client Experience is responsible for creating and maintaining a culture that centers on capturing the hearts of clients by WOWing them with unmatched Willingness to help, Ownership of LeasePlan's mission, and dedication to Winning cust ...
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Client Experience Manager
2 weeks ago
GDT - General Datatech Georgia, United States Full timeGDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry's innovator, solution providers, and shared service experts.Be the ...
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Manager, Digital User Experience
1 week ago
Delta Air Lines, Inc. Atlanta, United StatesHow you'll help us Keep Climbing (overview & key responsibilities) · At Delta, our Digital Strategy Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while s ...
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Manager, Digital User Experience
1 week ago
Delta Air Lines, Inc. Atlanta, United StatesJob Description · How you'll help us Keep Climbing (overview & key responsibilities) · At Delta, our Digital Strategy Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user need ...
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Manager, Digital User Experience
1 week ago
Delta Air Lines Atlanta, United StatesManager, Digital User Experience (UX) Research · United States, Georgia, Atlanta · Enterprise Digital Strategy · 04-Jun-2024 · Ref #: 24727 · How you'll help us Keep Climbing (overview & key responsibilities) · At Delta, our Digital Strategy Team is the driving force behind ...
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Manager, Digital User Experience
1 week ago
Delta Air Lines Atlanta, United StatesAt Delta, our Digital Strategy Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while seizing future opportunities. Our journey involves transitioning from ...
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Assistant Manager: Customer Experience
1 week ago
World Market Inc Atlanta, United StatesIn partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trends utilizing all available reporting to problem-solve Customer Experience, Assistan ...
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Manager, Digital User Experience
4 days ago
Delta Air Lines Atlanta, United StatesHow you'll help us Keep Climbing (overview & key responsibilities) At Delta, our Digital Strategy Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while sei ...
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Meeting Experience Technology Manager
1 week ago
American Cancer Society Atlanta, United StatesAt the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, a ...
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Manager, Team Member Experience
2 weeks ago
AMB Sports & Entertainment Atlanta, United StatesMercedes-Benz Stadium · Mercedes-Benz Stadium is a member of AMB Sports & Entertainment and is the home of the Atlanta Falcons and Atlanta United. The stadium hosts numerous other sports, entertainment and hospitality events. The multi-purpose venue features flexible capacity th ...
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Manager, Team Member Experience
1 week ago
AMB Sports & Entertainment Atlanta, United StatesMercedes-Benz Stadium · Mercedes-Benz Stadium is a member of AMB Sports & Entertainment and is the home of the Atlanta Falcons and Atlanta United. The stadium hosts numerous other sports, entertainment and hospitality events. The multi-purpose venue features flexible capacity th ...
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Assistant Manager: Customer Experience
1 week ago
World Market Inc Atlanta, United StatesAssistant Manager: Customer Experience & Merchandising page is loaded · Assistant Manager: Customer Experience & Merchandising · Apply · locations · GA, Atlanta, 3495 Buckhead Loop Ne · time type · Full time · posted on · Posted 4 Days Ago · job requisition id · R · Wh ...
CSG Channel Experience Manager - Atlanta, United States - Salesforce
Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Our global Customer Support organization is on a journey to reimagine how we serve our customers in an Easy, Expert and Efficient way.
This shift requires transformation across people, process, and technology, and our Channel Experience Design team plays a central role in this effort.
The Channel Experience manager will be responsible for designing end-to-end customer experiences and driving continuous improvement initiatives in close partnership with our key stakeholders across the business.
Using Experience Design methodologies, this role will work across Salesforce understanding needs, aligning key stakeholders, procuring leadership approvals, and designing improved, frictionless experiences for our customers and internal Support delivery teams.
New, and improved experiences will aim to increase automations, reduce clicks, and streamline and scale operations within our system(s) of engagement.
The ideal candidate has experience driving transformational change that leverages new technology, process, and operating models and a proven track record of defining and helping drive cross-functional, organization-wide strategic programs.
The successful candidate will be endlessly focused on and passionate about driving innovation and change.The individual will have a high sense of urgency, strong communication skills, and an outstanding history of partnering with a broad cross-functional organization that is laser-focused on delivering to customer needs.
Primary Responsibilities:
Apply Experience Design methodologies and principles to identify and develop transformational experiences that focus on outcomes, improve efficiencies, reduce time to resolution and drive customer satisfaction and innovation for our Education Experience business.
Empathetic and deep listener that elicits requirements via interviews, workshops, surveys and other business analysis techniques and translates them into aspirational experiencesPresent findings, recommendations, and aspirational experiences to business stakeholders for alignmentWith a customer-centric focus, drives rapid experimentation and hypothesis testingNavigates difficult conversations, diverse issues and conflicting requirements by facilitating negotiations, and presenting options to design solutions that meet overall business needs.
Can effectively identify, frame, and communicate problems in a way that ensures all parties understand what they are, why they're important, and how we might go about solving them.
Inspires trust and nurtures relationships with stakeholders and business partners across the organizationCapable of leading, creating, and presenting a long-term vision, and with a supporting strategy to achieve itTranslates aspirational experiences into jobs to be done for technical requirementsDesigns and effectively communicates customer and user journeysPartners with business analyst functions to support the delivery of the experienceParticipates as a tester in User Acceptance Testing (UAT) activities to ensure desired experience is deliveredConnects experiences with organizational priorities to drive alignment and accelerate innovationExperience with and strong level of comfort using Google Slides to support executive story tellingExperience with design applications including but not limited to, Google Slides, Figma, Lucid Chart and MiroEmbodies the values of Trust, Customer Success, Innovation, and EqualityPreferred Qualifications:
Experience building alignment with key executives, leaders, stakeholders and business partners across complex organizationsHas a strong executive presence and ability to deliver compelling perspectives with supportive dataDemonstrated ability to motivate, influence and gain commitment at all levels of the organization.
Strategic thinker, with clear vision to drive world-class change management.Expertise in technology transformation and automationExperience in Enterprise SaaS / Cloud companies preferred but not requiredSalesforce cloud certifications, such as ADM 201Experience Design/Human-centered design training/certificationProcess improvement experience by applying Lean/Six-Sigma methodologiesLEAN certification and/or Lean Six Sigma Black Belt a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.?Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Colorado-based roles, the base salary hiring range for this position is $110,600 to $152,200.For California-based roles, the base salary hiring range for this position is $132,800 to $182,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.More details about our company benefits can be found at the following link:
Colorado - Remote; Illinois - Chicago; Colorado - Denver; Georgia - Atlanta; Indiana - Indianapolis; California - San Francisco; Texas - AustinType: Full time
