- Welcomes patients, clients and visitors, determines the purpose of the visit and directs them to the appropriate person or department.
- Manages the check-in and check-out process, collecting all relevant patient information for services.
- Schedules physician visits according to the facility scheduling guide.
- Promptly and professionally answers telephone calls. Routes calls appropriately offering voicemail or redirection of calls as needed.
- Phones staff to meet visitors and directs visitors to reception.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Follows all Practice Policies on safety and security; maintains restricted areas.
- Appropriately and courteously screens solicitors for relevance to practice needs.
- Explains financial requirements to patients or responsible parties and collects co-pays as required.
- Responsible for keeping the reception area and office area clean and organized.
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Admissions Spec - Bloomington, United States - Carle Foundation Hospital
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Description
The Admissions Specialist coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling.