Patient Services Coordinator - Charlotte, United States - Metrolina Nephrology

Description

Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group.

The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years.

Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients' quality of life through professional activity and dedication.

To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays We also have a generous profit-sharing plan with two entry dates after 90 days of employment.

Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running.

A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information.

Duties include but not limited to:

Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMRConfirms and enters current insurance informationCollects and verifies patient demographic and insurance informationSecures updated annual HIPAA formsCollects co-pays and co-insurance prior to services being rendered.

Reconciles payments daily.

Acknowledges patient arrival in the Practice Management SystemActivates lab ordersGreets and guides patients through the registration process Answers and processes incoming calls asking appropriate questions for optimal direction.

Delivers clinical updates to patients experiencing extended wait timesFollow My Health PortalEncourages survey completionSchedules follow up appointments utilizing recall when necessarySchedules lab appointmentsEnters outgoing referral ordersReconciles encounter forms Requirements High School Diploma or equivalent.

Minimum of two years' experience in customer service, with at least 6 months of experience in a health care setting.

Patient representative experience preferred.
Knowledge of the health care field and medical office protocols/procedures. Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.