- High school diploma or GED certificate preferred
- No prior experience required, but previous hospitality experience preferred
- Outgoing and friendly
- Ability to speak, read and write English to greet guests, comprehend requests, read menus, instructions and other materials
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
- Maintain consistent attention to the restaurant entrance, welcoming all guests with a smile and appropriate greeting following the Eye, Hi, Goodbye customer service standards.
- Prepare seating assignment and sections before each meal period, considering special requests of guests and preferred needs of regular guests. Seats in rotation in a fair and consistent manner to all servers on shift.
- Communicate with the wait staff and other restaurant team members to ensure guests' experiences meet or exceed property standards.
- Record and maintain customer reservations and bookings while providing the highest quality of service to the guests at all times.
- Handle guest requests and resolve complaints within reason, or refer to Shift Manager if needed.
- Set tables with appropriate silverware, glass, and China; maintain a clean and neat work station during service, ensuring noise level and distractions in all areas are kept to a minimum.
- Answer the 360 Restaurant and room service calls in accordance with company standards.
- Maintain detailed knowledge of menu items, including daily specials and promotional items.
- Seat guests and present the menu and any special seats according to department standards.
- Oversee room service deliveries, to-go orders, and servicing of all food and beverages.
- Perform the tasks of the cashier and/or bus person as required, including cashing out guest's checks to speed up service.
- Understand and follow cash handling policies and procedures and maintain proper security of cash at all times.
- Patrol assigned stations, refilling water and coffee, removing service items and condiments per establishment procedures.
- Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the to-go areas and properly cleaning and filling salt and pepper, sugar, napkins, and other condiments.
- Perform other duties as assigned, including mentoring and cross-training.
- Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
- Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
- Understand and comply with the Eye, Hi, Goodbye program
- Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
- Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
- Ability to maintain a calm demeanor during stressful situations
- Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
- Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
- Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
- Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
- Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
- Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
- Ability to operate various types of equipment used in your department, for example point of sale systems, player tracking systems, personal computers, printer/copier/facsimile machine, and telephone
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Restaurant Host/Hostess - Lawton, United States - Apache Casino Hotel
Description
Full-Time/Part-TimeFull-Time
About the Organization
The Fort Sill Apache Tribe has several organizations including:
Apache Casino Hotel is known as one of the premier and friendliest gaming properties in Southwest Oklahoma. Since it's opening in 1999, the property has seen continual growth in both gaming and non-gaming assets. The property currently offers over 860 slot machines, 9 table games, a luxurious 132 room hotel with 225 occupancy banquet space, two delicious restaurants, coffee shop and a convenience store.
The newest addition to this very successful property is the 1,200 seat multi-purpose Event Center. Featuring top of the line finishes and offering a venue for local, regional and national concerts, banquets, trade shows, expos and much more.
The Apache Markets are full service convenience stores. We have 2 locations: Lawton, Oklahoma and Anadarko, Oklahoma.
Apache Homelands is a full service casual dining restaurant and smoke shop in Deming, New Mexico.
Full Time Positions with Apache Casino Hotel Include the following benefits:
•Health Insurance
•Vision Insurance
•Dental Insurance
•Life Insurance
•Optional Disability Insurance
•Generous 401K Program
•Paid Time Off
•Quarterly Bonus Program
•Discounts
•Team Parties
And more
Description
Job Description
Position: Host/Hostess
Department: Food and Beverage
Reports to: Restaurant Manager
FLSA Status: Non-Exempt, Hourly
Overview
Our Host or Hostess is outgoing and friendly, providing exceptional guest service as the first point of contact at the 360 Restaurant entrance, coordinates reservations, and assists in seating and menu presentation.
Minimum Qualifications
Core Competencies
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member may occasionally be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may be required to stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to lift and/or carry, or otherwise transport up to 50 pounds through a crowded room, and push, pull or move up to 150 pounds hand cart/truck. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test. Following hire the team member will be required to obtain a local food handler permit, and may be required to obtain an Oklahoma ABLE license.
Open Date
3/27/2024
Exempt/Non-Exempt
Non-Exempt
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. However, qualified Fort Sill Apache Tribal Members will be given preference as allowed by law.
This ad in not a waiver of the sovereign immunity of the Fort Sill Apache Tribe or its entities.
Position Requirements
Location
Lawton, OK
This position is currently accepting applications.
