Representative Customer Service - Lancaster, United States - REV Group Inc
Description
**Location:** Lancaster, CA, US, 93535 * Provide feedback on customer issues to production departments and sales organization.
Process warranty claims activity reporting issues through consistent analysis of trends and changes.
Develop strategies to improve procedures to improve product quality. ? Report on functional activities and performance for each area.
Generate field service bulletins to inform field reps & dealers of service issues and training.
Vendor part warranty administration and exchange, recall notice administration.
Coordinate in field and plant customer repairs, perform other duties as directed.
Establish and maintain cooperative working relationships.
Working independently in the absence of supervision.
Must be able to effectively communicate in English.
Organizational and management skills. ? Must have computer skills and be proficient in Microsoft Office Suite
Demonstrated an ability to lead people and get results through others.
Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English.
General understand of engineering drawings, blue prints, assembly drawing, schematics and other written or verbal instructions presented in English.
Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
**Requisition ID:** 12465
Since 1965, Lance Camper has been building America's most popular truck campers. Today, many of them are still on the road - a true testament to the company's philosophy that Quality Comes First. Now Lance is making its mark with travel trailers that are quickly becoming the new ultra-light towable of choice.
Based in California - the nation's most demanding state for building safe products - Lance manufactures from a State-of-the-Art Production Facility - a 141,000 square foot, 22-acre campus - campus because Lance continues to learn from its dealers and from every single customer who provides ongoing feedback for improvement and new product design.
As the parent company of industry-leading specialty vehicle brands, REV Group connects and protects communities around the clock and around the world with a lineup of vehicles that have long served the fire and emergency, commercial infrastructure and consumer leisure markets. Together, these vehicle brands have manufactured more than 300,000+ vehicles in service today a bumper-to-bumper feat that stretches from New York City to Dallas. Among REVs lineup of brands, youll find vehicles that help fight fires, transport patients to emergency rooms, move freight in the world's ports, offer mobility to people with disabilities, carry children safely from home to school and unite families across the country.
POSITION SUMMARY:
This position is responsible for processing vehicle warranty and customer service activity. Individual must be able to handle multiple activities and people with varying skill sets. This position requires direct end user interaction that must focus on customer satisfaction. After sale customer service, facilitating issues to resolution and effectively communicating information to multiple departments.
POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
IDEAL CANDIDATE WILL HAVE:
REQUIRED EDUCATIONS AND/OR EXPERIENCE:
High School Diploma or GED preferred, but not required.
PHYSICIAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to: work in an indoor climate controlled environment with moderate noise levels, have contact with other employees and have contact with customers/vendors via telephone, email, and/or chat software.
The employee is regularly required to: work in an environment with office machines and other electronic equipment.
Veterans or Formerly Military Are Welcomed
Lance Camper / REV Group is an equal opportunity employer and complies with all applicable federal, state and local employment laws. Lance Camper / REV Group strictly prohibits and does not tolerate discrimination because
of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Lance Camper / REV Group complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Lance Camper will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. Lance Camper / REV Group will also provide reasonable accommodations for an employees sincerely held religious beliefs or practices, unless doing so will not create an undue hardship. Lance Camper / REV Group prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.
REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (RVs) and luxury buses). REVs brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REVs brands pioneered their specialty vehicle product categories and date back more than 50 years.
*REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.*
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