Central Operations Communications Supervisor - Rochester, NY

About Nabis · Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empowe ...

Job description

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

WHY YOU'LL LOVE WORKING AT NABIS

1. Competitive pay starting at $24.00 / hour, paid weekly.
2. You'll work at the fastest-growing cannabis startup
3. Medical/Dental/Vision is offered to all full-time employees.
4. Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture

The Role

The Central Operations Communications Supervisor is a full-time, on-site role responsible for acting as the primary liaison between Warehouse Operations, Customer Experience, Account Management, and Brand Communications. Reporting to the General Manager, this role ensures that operational realities, customer and brand needs, and internal communications are aligned to deliver a consistent, high-quality experience.

This individual will be embedded in daily warehouse operations, developing a deep understanding of workflows, constraints, and priorities. They will translate operational updates into clear, actionable communication, surface risks before they impact customers, and support cross-functional alignment in a fast-paced, highly regulated environment. The ideal candidate is an excellent communicator, highly organized, operationally fluent, and comfortable influencing across teams without direct authority. The ideal candidate has held highly visible roles in both operations and customer service in the past.

Responsibilities

• Serve as the primary on-site liaison between Operations, Customer Experience, Account Management, and Brand Communications, ensuring timely, accurate, and consistent information flow across teams.
• Maintain strong on-the-floor visibility to understand daily warehouse operations, constraints, and risks that may impact customer or brand experience.
• Translate operational updates, changes, and challenges into clear communication for customer-facing and brand-facing teams.
• Partner with Customer Experience to support issue resolution and escalations by providing operational context, root-cause insights, and follow-through.
• Communicate proactively with brand partners as needed regarding scheduling, delivery performance, inventory issues, and operational changes, in alignment with internal teams.
• Identify recurring operational themes or breakdowns impacting customer or brand experience and escalate trends with proposed solutions to operations leadership.
• Produce clear, concise reporting for the Director of Operations, California on operational risks, cross-functional issues, and improvement opportunities.
• Collaborate with warehouse leadership to align expectations between operational capacity and customer or brand commitments.
• Assist in developing and maintaining standardized communication templates, escalation paths, and playbooks to improve consistency and efficiency.
• Represent Operations professionally in all internal and external communications, modeling clarity, accountability, and responsiveness.

Requirements

• Must be 21 years or older to work in the cannabis industry 
• Customer Service: 2+ years experience
• Last-mile distribution and logistics: 2+ years experience
• Associate degree OR 2 years relevant work experience 
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement 
• Ability to lift 50 lbs., bend, stretch, and twist 
• Monday - Friday on-site work availability 
• Ability to work occasional weekend shifts 
• Clean driving record 

Qualifications

• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Excellent time management skills
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills 
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embodiment of Nabis Core Values 

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.