Front Office Manager - Norman, United States - NOUN Hotel

Description

Job Description

· Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.

· Handles customer complaints, credit card chargebacks, and customer care cases.

· Develops knowledge of frequent guests and their special requests and needs.

· Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.

· Responsible for proper key control and other security measures.

· Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.

KNOWLEDGE, SKILLS AND ABILITIES:

· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

· Professional appearance and mannerism.

· Supervisory and performance management skills.

· Strong communication skills, both verbally and written.

· Accounting and organizational skills.

· Ability to deal with guests when they are angry or upset.

· Ability to work quickly and thoroughly when under pressure.

· Must be flexible and open to changes in procedures.

· Ability to attend to more than one task at a time.

· Technical knowledge of Front Desk operations.

· Knowledge of Oklahoma, Oklahoma City and surrounding communities.

EXPERIENCE:

· Customer Service and Management experience required.

PHYSICAL DEMANDS:

· Must be able to stand for long periods of time.

· May include crowded office setting or "close quarters".

· General office environment with limited physical activity.