Member Communications Account Manager - St Paul, United States - Toppan Merrill

Description

Job Description:

The Healthcare Client Acocunt Manager, Prnc is responsible for providing direction and thought leadership to multiple clients and internal employees on high visibility projects involving Medicare and Medicaid member communications such as Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefits (SB) and Directories.

The Healthcare Client Account Manager, Prnc Is accountable for managing our internal end-to-end development of annual Centers for Medicare & Medicaid Services (CMS) member materials for a variety of customer accounts.

The Healthcare Client Account Manager, Prnc is the subject matter expert in both CMS marketing materials and technology-based systems with variable data inserts that includes rules and regulations as mandated by Federal and state government entities.

Serves as client liaison and takes ultimate responsibility for quality accuracy, and timely delivery to customers and production partners.

Essential Duties And Responsibilities

Collaborates with the business and our clients to manage the end-to-end development of assigned coded templates
Handles client communication and delivery schedules for multiple complex client accounts
May include project management (i.e. setting and managing client expectations, developing a project plan/tracker, understanding risks and assigning team members to specific tasks)
Collaborates with other internal consultant teams and management to ensure that business objectives, processes, materials, product development and requirements are in alignment with internal and external stakeholders
Responsible for adhering to a strict timeline for client member communication document creation and delivery to production
Works with clients to derive data elements and logic that drive automated publication of compliance-mandated communications
Directs or instructs, and reviews work of other team members
Acts as subject matter expert in all phases of the internal development and implementation process
Possesses intimate health insurance market and product knowledge in order to interact with clients and internal marketing personnel
Expertly discusses and advises clients on changes implemented by governing bodies which includes CMS

Proficient knowledge and skills in interpretation of client edits, which are often vague, in various document types such as Adobe Acrobat, MS Word and Excel, etc.

Understand dynamic publishing and variable data technology (HTML, SQL) logic, technology solutions, data bases, data insertion, data feeds
Works effectively independently as well as a valuable team member and is willing to help in all phases of the document development process
Influences development of solutions that impact strategic goals and business results.
Subject matter expert within a secondary team function such as Configuration and/or QA
May oversee employees with Implementation, QA, or Configuration responsibilities

Minimum Education

Bachelor's degree or equivalent combination of education and experience

Minimum Experience

7+ years of related professional experience
Experience working with government or regulatory agency templates, documents, and regulatory compliance deadlines and rules.
Understanding of CMS Medicare Marketing and Communications guidelines
Knowledge of the CMS bid process and benefit filings

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