- Talking to many different types of people from across the country
- Answering inbound phone calls from customers related to billing inquiries
- Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
- Establishing and growing professional, positive relationships with Spectrum customers
- Collaborating with management on customer issue escalations
- Representing a Fortune 100 company with professionalism and courtesy
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
- Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
- Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
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Customer Service Representative - Fond Du Lac - SPECTRUM
Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
COP139 2
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. xhmxlyz Learn about Life at Spectrum.PDN-a11f43a6-b8b6-43e7-a a2776acf
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Customer Service Representative
Only for registered members Fond du Lac
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Customer Service Representative
Only for registered members Fond du Lac, WI
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Customer Service Representative
Only for registered members Fond du Lac
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Service Support Representative
Only for registered members Fond du Lac
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Patient Service Representative
Full time Only for registered members Fond du Lac
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Member Services Representative
Only for registered members Fond du Lac
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Technical Services Representative
Only for registered members Fond du Lac
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Customer Service Representative
Only for registered members Fond du Lac
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Customer Service Representative
Only for registered members Fond du Lac, WI
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Customer Service Representative
Only for registered members Fond du Lac
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Technical Services Representative
Only for registered members Fond du Lac, WI
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Sales and Customer Service Representative
Only for registered members Fond du Lac, WI
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Patient Service Representative
Full time Only for registered members Fond du Lac
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Sales and Customer Service Representative
Only for registered members Fond du Lac
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Patient Service Representative
Full time Only for registered members North Fond du Lac
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Guest Service Representative
Part time Only for registered members Menasha
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Customer Service Representative
Only for registered members Brandon
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Customer Service Representative
Part time Only for registered members Neenah
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Member Service Representative
Only for registered members Neenah
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Technical Service Representative
Full time Only for registered members Ripon