Wireless Product Tester - Plano - Thomas, Edwards Group

    Thomas, Edwards Group
    Thomas, Edwards Group Plano

    1 day ago

    Description

    10522
    Job Description
    Job Title: Wireless Product Tester
    Position Summary
    Helping our client seek a Wireless Product Tester to support the quality assurance, customer support, and inside sales efforts for our wireless products and software releases. This role focuses on hands-on testing of new hardware and software loads, identifying defects, assisting customers with technical issues, and supporting the sales team with product knowledge and demonstrations. The ideal candidate is detail-oriented, technically curious, and comfortable interacting with both internal teams and customers.

    Key Responsibilities
    Product & Software Testing

    • Perform functional, regression, and basic performance testing on new wireless products and software loads
    • Execute test plans, test cases, and validation procedures
    • Document defects, test results, and reproduction steps clearly and accurately
    • Verify bug fixes and software updates prior to release
    • Collaborate with engineering and product teams to resolve issues
    Quality Assurance
    • Ensure products meet defined quality, performance, and usability standards
    • Assist in maintaining testing documentation and procedures
    • Support continuous improvement of testing processes
    Customer Support
    • Provide technical support to customers via phone, email, or ticketing systems
    • Troubleshoot wireless hardware, software, and connectivity issues
    • Escalate complex issues to engineering or senior support when needed
    • Maintain accurate records of customer interactions and resolutions
    Inside Sales Assistance
    • Support inside sales by answering technical product questions
    • Assist with product demonstrations, configurations, and proof-of-concept testing
    • Help prepare technical documentation, FAQs, and product comparisons
    • Provide feedback from customers to sales and product teams
    Required Qualifications
    • 2-3 years of experience in product testing, quality assurance, technical support, or a related role
    • Bachelor's degree (or equivalent experience) in Information Systems, Engineering, Computer Science, or a related field
    • Basic understanding of wireless technologies (e.g., cellular, Wi-Fi, Bluetooth, RF concepts)
    • Experience testing hardware and/or software applications
    • Strong problem-solving and troubleshooting skills
    • Clear written and verbal communication skills
    • Ability to manage multiple tasks in a fast-paced environment
    Preferred Qualifications
    • Experience with test management or defect tracking tools
    • Familiarity with mobile devices, embedded systems, or networked products
    • Exposure to customer-facing technical roles or inside sales support
    • Basic scripting or automation experience is a plus
    Key Skills & Attributes
    • Attention to detail and commitment to quality
    • Strong analytical and documentation skills
    • Customer-focused mindset
    • Willingness to learn new technologies and products
    • Team-oriented with the ability to work independently when needed
    #IND
    #ZR
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