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    Customer Service Representative - Saint George, United States - Udy & Associates, Inc.

    Udy & Associates, Inc.
    Udy & Associates, Inc. Saint George, United States

    6 days ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Simple IRA
    • Bonus based on performance
    • Competitive salary
    • Flexible schedule
    • Opportunity for advancement
    • Training & development
    • Paid time off

    Job Summary
    The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities
    • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
    • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
    • Processes change to existing accounts and find opportunity for product cross-sales.
    • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
    • Schedules appointments with existing or prospective customers for agency employees
    Qualifications
    • Job contingent on active Property & Casualty license in Utah required within 30 days of employment.
    • Demonstrated customer service experience
    • Confident communicating with client via phone and email.
    • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
    • Solid knowledge and understanding of basic mathematical skills
    • Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers.


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