Acura Service Manager - Metairie, United States - Walker Acura

Walker Acura Metairie, United States

2 weeks ago

Description

Job Description

Service Manager

Are you driven to lead and motivate your fellow employees?

Are you driven to train employees to given exceptional customer service?

Are you driven to grow the profitability of a service department?

Are you driven to out work everyone?

Then you are the right person to be our service manager.

We're searching for an automotive service manager who is motivated to excel and is serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

Monitor automotive repair/maintenance to prevent operational delays
Work with General Manager to set departmental objectives
Recruit, interview and train service staff
Maintain daily sales and production records as prescribed by upper management
Review and evaluate service sales performance
Staff technical teams relative to production requirements
Monitor/control all warranty activity to ensure compliance with policies and procedures
Remain current on new products and changes to existing products
Maintain department finances within parameters established by upper management
Assure proper repair-order flow/maximize productivity
Adhere to dealership policy on client vehicle care and operation
Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
Enforce OSHA requirements, procedures and regulations
Conduct performance evaluations
Participate in operational planning
Maintain the facility and equipment
Conduct weekly department meetings/attend weekly manager meetings

GENERAL RESPONSIBILITIES

The service managers' primary responsibility is to provide for an outstanding customer experience.

Professional appearance
Excellent communication
Organizational skills- attention to detail and accuracy on paperwork
the ability to multitask

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Full health benefits (medical, dental, vision, life)
401k Retirement savings plan with company match
Employee discounts
Drug Free Work Environment
Equal Opportunity Employer
Up to two weeks' vacation
Air conditioned shops

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