- have experience helping others to navigate systems of care (DDD, AHCCCS, etc) to get services for their child.
- have personal experience as a parent/guardian/caregiver to a child affected by autism and have had to navigate systems of care for yourself.
- thrive on helping others and navigating challenging situations.
- have strong administrative & communication skills and have demonstrated that in your previous work experience.
- Support intake processes across departments
- Obtain permissions and communicate with an individual client's health care network
- Communicate with clients and staff to provide high quality care coordination and resolve challenges efficiently and effectively
- Participate in follow-up processes to ensure support from AZA United
- Track activities and report back to the appropriate departments to facilitate any necessary support
- Update and maintain electronic databases
- Attend meetings to support families when appropriate (ie. DDD meetings, CFT meetings, etc.)
- Be the first point of contact for families that contact the organization
- Respond quickly, efficiently and professionally to all communications
- Educate families on available funding sources and services, both internally and externally
- Broker contact with points of intake, both internally and externally
- Provide emotional support and perspective for families experiencing stressful circumstances related to services and the care of their child(ren)
- Attend internal programmatic and operations meetings and external systems of care meetings
- Attend relevant case management meetings for our clients
- Attend community events and collect resources for the organization and families
- Function as in-house expert for staff to answer questions and disseminate information as needed about our programs, service delivery systems, and other community resources for families
- High school diploma required; Bachelor's degree preferred
- Must be 21 years of age or older
- Must live in or near to Tucson, Arizona
- Minimum of 2 years ofpersonal/lived experience navigating relevant systems of care (e.g. Behavioral Health, DDD, ABA Services), with sufficient knowledge of autism spectrum disorders, systems of care, treatments and services, etc. to be classified as a "Specialist" at AZA United
- Minimum of 2 years of professional experience that required strong communication skills (verbal and written), as well as the ability to perform administrative level work using Microsoft programs (Excel, Word, Outlook).
- Professional experience navigating and/or implementing Arizona systems of care(e.g. Behavioral Health, DDD, ABA Services) preferred
- Bilingual (fluent in both verbal and written Spanish) a PLUS, but NOT required
- Successfully pass a background check and other related hiring requirements; including a Tuberculosis test
- A competitive salary with guaranteed pay increases every 6 months;
- An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance and robust Wellness and Employee Assistance platform;
- A 401K plan with up to 4% match after one year of service
- Generous paid sick time and PTO, and 12 paid holidays;
- A flexible schedule with the opportunity to work from home 3-4 days a week
- Paid Maternity/Paternity Leave
- Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit
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Family Support Specialist - Tucson, United States - Arizona Autism United
Description
Are you looking for a position where you can make a DIRECT impact on the lives of families and children?This role might be a great fit for you if...
Arizona Autism United a 2023 Arizona Top Workplace,celebrating over 15 years in the Valley as a large and reputable nonprofit organization dedicated to providing high quality direct services and supports to children and families in our community. We provide a wide range of supports and therapies and are currently expanding locations and programs across the Valley. This is an exciting time to join the team, with lots of future opportunities for career growth
Job Overview
The primary roleof the Tucson Family Support Specialist will be to provide hands-on caring and compassionate help forparents to access services, navigate systems, and coordinate care among different providers. Part of this role involves staying informed about services and programs that are available to families throughout the community, in order to maximize access to care and minimize stress and barriers for parents.
This role will work remotely but will require traveling to our main office in Phoenix for the first day of employment. Travel may be required to events on occasion. We anticipate this role being 90% at home/remote, 5% client visits, and 5% community/networking. Starting pay range is $19-$24, DOE.
Job Duties Include:
Care Coordination
In addition to joining a 2023 Top Workplaces organization with a great culture and supportive leadership that believes in work/life balance, you'll also receive:
Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.
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